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For Companies At a Glance
- Tasks: Manage mortgage applications from start to finish, ensuring compliance and excellent customer service.
- Company: Join Quantum Mortgages, a leader in innovative mortgage solutions.
- Benefits: Enjoy hybrid working, generous leave, and a supportive company culture.
- Why this job: Be part of a team revolutionising the mortgage industry with personalised solutions.
- Qualifications: Customer service experience and knowledge of mortgage processes are essential.
- Other info: Opportunities for professional development and clear career progression await you.
The predicted salary is between 30000 - 42000 £ per year.
As a Case Manager at Quantum Mortgages, you will be responsible for managing mortgage applications from initial receipt through to completion. You will ensure all cases are fully packaged and compliant with internal policies and regulatory requirements before being assessed by the underwriting team. This role requires proactive communication with stakeholders, attention to detail, and a strong understanding of mortgage processes, particularly in the Buy-to-Let (BTL) sector.
Responsibilities
- To process mortgage applications to pre-defined standards and service level agreements from initial receipt through to completion.
- Manage a case pipeline, ensuring applications are proactively managed to offer stage.
- Assessment of all supporting documentation, identifying issues that require an escalation to the underwriting team.
- Deliver a first-class proactive customer service through inbound and outbound communication by telephone, email and letter to all case stakeholders including introducers, service suppliers, reference providers and occasionally applicants.
- Ensure a high level of accuracy for data entry and ongoing record keeping.
- Support the underwriting team and peer group in delivering an excellent, compliant service and a prompt and accurate decision at each stage of the process.
What we’re looking for
Knowledge
- Comprehensive understanding of the mortgage lifecycle, from application to completion.
- Strong knowledge of Buy-to-Let (BTL) lending, including Limited Company, HMO, and Multi-Let structures.
- Familiarity with Anti-Money Laundering (AML) regulations and financial crime indicators.
- Understanding of Quantum Mortgages’ lending policies, procedures, and product criteria.
- Awareness of regulatory requirements and industry best practices in mortgage lending.
Skills
- Can make decisions independently and adequately justify those decisions with clear reasoning and rationality.
- Ability to assess mortgage applications against policy and criteria applying sound judgment, and clear reasoning.
- High level of accuracy in data entry, documentation, and record-keeping.
- Strong written and verbal communication skills for engaging with brokers, underwriters, and applicants.
- Proficient in using mortgage processing systems and CRM platforms.
- Skilled in identifying and escalating complex or high-risk cases.
- Capable of managing a dynamic case pipeline and prioritising workloads effectively.
- Able to identify vulnerable customers and potential complaints or financial crime.
Behaviours
- Self-driven and accountable for managing personal workload and deadlines.
- Collaborative and supportive team player.
- Adaptable to changing business needs and priorities.
- Maintains high ethical standards, integrity, and professionalism.
- Proactively seeks feedback and development opportunities.
- Resilient under pressure with a proactive, solution-focused mindset.
Qualifications and Experience
Essential
- Proven track record in customer service or sales administration.
- Familiarity with mortgage regulations and compliance requirements.
Desirable
- Experience in a mortgage processing or case management role.
- CeMAP or equivalent mortgage qualification.
- Experience within the financial services and/or banking/lending industries/sectors.
- Experience with specialist lending or intermediary-based mortgage models.
- Knowledge of property investment structures (e.g., SPVs, portfolio landlords).
Personal Attributes & Disposition
- Customer-Centric Mindset: Demonstrates a strong commitment to understanding and meeting customer needs. Proactively seeks customer feedback to improve services and products. Prioritizes customer satisfaction in all decision-making processes.
- Inclusivity and Respect: Values diversity and actively promotes an inclusive work environment. Treats all colleagues with respect and openness. Encourages collaboration and values different perspectives. Values open, honest, and transparent communication.
- Data-Driven and Risk-Focused: Utilizes data to inform decisions and improve processes. Adheres to established procedures and guidelines. Maintains a strong focus on risk management and mitigation.
- Innovative and Bold Decision-Making: Embraces new technologies and innovative solutions. Demonstrates a willingness to take calculated risks. Continuously seeks opportunities for growth and improvement.
Benefits
- Company Bonus Scheme: Up to 10% in line with our policies, rewarding your hard work and dedication.
- Life Insurance: Coverage up to 4x your salary for peace of mind.
- Vitality Private Medical Insurance: Comprehensive coverage for you and your family.
- Hybrid Working: Enjoy the flexibility of working from home 3 days a week, with additional/alternative flexible arrangements considered upon request.
- Generous Leave: 23 days annual leave, 8 statutory holidays, plus 2 additional paid leave days over the Christmas period.
- Pension Scheme: Competitive contributions to secure your future.
- Fantastic Company Culture: We pride ourselves on our inclusive and supportive environment, reflected in our amazing team.
- Wellbeing Support: Access to resources and programs to support your mental and physical health.
- Professional Development: Opportunities for training and growth to help you advance your career.
- Career Progression: Clear pathways for advancement, with achievements recognized and celebrated.
About Us
At Quantum Mortgages Limited (QML), we are dedicated to revolutionizing the mortgage industry with innovative solutions and exceptional customer service. Established with a vision to simplify the mortgage process, we have grown into a trusted name in the financial sector. Our mission is to offer personalized mortgage solutions that cater to the unique needs of each client, ensuring a smooth and supportive journey from application to approval.
What Sets Us Apart
- Recognized Excellence: Recently recognized by Mortgage Introducer magazine as the overall top mortgage employer of 2023 and Buy to Let Lender of the Year.
- Specialist Lender: We specialize in providing finance to professional landlords who are underserved by high street lenders and even many existing specialist lenders.
- Personalized Service: We offer customized mortgage solutions tailored to individual needs, ensuring our clients receive the best possible support.
Join us at Quantum Mortgages Limited and be a part of a team that is shaping the future of the mortgage industry. Together, we can achieve great things.
Mortgage Case Manager (Buy To Let) in Milton Keynes employer: Quantum Mortgages
Contact Detail:
Quantum Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Case Manager (Buy To Let) in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry, especially those who know Quantum Mortgages. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Buy-to-Let lending and the mortgage lifecycle. We want you to show off your expertise and how you can add value to our team!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar.
✨Tip Number 4
Apply through our website for the best chance at landing the job. It’s the quickest way to get your application in front of us, and we love seeing candidates who take that extra step!
We think you need these skills to ace Mortgage Case Manager (Buy To Let) in Milton Keynes
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the mortgage lifecycle and the specifics of Buy-to-Let lending. This knowledge will help you tailor your application to show that you're the perfect fit for the role.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. Highlight your relevant experience and skills without fluff – we want to see what makes you stand out!
Show Off Your Customer Service Skills: Since this role is all about managing cases and communicating with stakeholders, make sure to showcase your customer service experience. Share examples of how you've gone above and beyond to meet client needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Quantum Mortgages
✨Know Your Mortgage Stuff
Make sure you brush up on your knowledge of the mortgage lifecycle, especially in the Buy-to-Let sector. Familiarise yourself with key terms like Limited Company and HMO structures, as well as Anti-Money Laundering regulations. This will show that you're not just interested in the role but also understand the industry.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed customer interactions in the past. This will demonstrate your ability to deliver first-class service, which is crucial for the position.
✨Be Detail-Oriented
Attention to detail is key in this role, so be ready to discuss how you ensure accuracy in your work. Bring examples of how you've managed documentation or data entry in previous roles. Highlighting your meticulous nature will reassure them that you can handle their case pipeline effectively.
✨Prepare for Scenario Questions
Expect questions that assess your decision-making skills and ability to handle complex cases. Think of scenarios where you had to make tough calls or escalate issues. Being able to justify your decisions with clear reasoning will showcase your judgement and problem-solving abilities.
