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For Companies At a Glance
- Tasks: Support brokers with mortgage enquiries and provide excellent customer service.
- Company: Join Quantum Mortgages, a top-rated specialist lender in the industry.
- Benefits: Enjoy hybrid working, competitive salary, and generous leave.
- Why this job: Be part of a dynamic team shaping the future of mortgages.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Opportunities for professional development and career progression.
The predicted salary is between 30000 - 42000 £ per year.
Due to our rapid growth and the increasing number of intermediary partners, we are looking for an additional Broker Support Adviser. In this hybrid role, you will be the primary telephone contact for our introducing broker partners, assisting with new business enquiries and updates on existing applications. Each day brings new challenges as you assist a variety of customers with complex mortgage enquiries. Our team culture is built on doing the right thing, applying common sense, and supporting each other in a dynamic and fun environment. This is a unique opportunity to be a key part of a team building a specialist lender, with the autonomy to develop your role, make an impact, and progress your career within a rapidly growing business.
Responsibilities
- Broker & Customer Service Support
- Act as the primary telephone and email contact for brokers, providing prompt, accurate and professional assistance.
- Deliver excellent customer service by listening to broker needs, identifying solutions, and ensuring every interaction is handled with care.
- Explain product features, lending criteria, and benefits clearly and confidently - even to brokers who may be new to specialist lending.
- Provide timely updates on new and ongoing applications, helping brokers understand next steps and expected timelines.
- Liaise with internal underwriting and administration teams to resolve queries and remove bottlenecks.
- Proactively follow up on outstanding information and maintain momentum on pipeline cases.
- Information Management & Record Keeping
- Record all interactions, updates, and outcomes accurately within our CRM and internal systems.
- Maintain up‑to‑date broker contact information and ensure all data is captured to compliance standards.
- Build supportive and productive relationships with brokers, acting as an ambassador for our service standards and company values.
- Qualify leads and book appointments for External Sales Managers when appropriate.
- Identify opportunities to enhance the broker experience and escalate feedback or themes that may improve our processes.
- Work closely with colleagues across Sales, Underwriting, and Operations to ensure seamless case progression.
- Sales & Relationship Support
- Contribute to a positive, collaborative team culture where knowledge is shared and colleagues support each other.
- Act as a bridge between brokers and internal teams to support efficient case progression.
- Teamwork & Collaboration
- Work closely with colleagues across Sales, Underwriting, and Operations to ensure seamless case progression.
Qualifications & Skills
- Essential
- Excellent telephone manner with strong customer service experience.
- Ability to explain products and criteria clearly and simply.
- Strong organisational skills with the ability to manage multiple cases at once.
- Strong attention to detail and accurate record‑keeping.
- Confident communication skills across phone and email.
- Knowledge of mortgage products—especially Buy to Let.
- Experience supporting intermediaries or working within a specialist lender.
- Essential
- Customer service experience.
- Desirable
- Experience in the mortgage or financial services industry.
Personal Attributes & Disposition
- Customer-Centric Mindset
- Demonstrates a strong commitment to understanding and meeting customer needs.
- Proactively seeks customer feedback to improve services and products.
- Prioritizes customer satisfaction in all decision-making processes.
- Inclusivity and Respect
- Values diversity and actively promotes an inclusive work environment.
- Treats all colleagues with respect and openness.
- Encourages collaboration and values different perspectives.
- Values open, honest, and transparent communication.
- Data-Driven and Risk-Focused
- Utilizes data to inform decisions and improve processes.
- Adheres to established procedures and guidelines.
- Maintains a strong focus on risk management and mitigation.
- Innovative and Bold Decision-Making
- Embraces new technologies and innovative solutions.
- Demonstrates a willingness to take calculated risks.
- Continuously seeks opportunities for growth and improvement.
Why Join Us?
- Company Bonus Scheme: Up to 10% in line with our policies, rewarding your hard work and dedication.
- Life Insurance: Coverage up to 4x your salary for peace of mind.
- Vitality Private Medical Insurance: Comprehensive coverage for you and your family.
- Hybrid Working: Enjoy the flexibility of working from home 3 days a week, with additional/alternative flexible arrangements considered upon request.
- Generous Leave: 23 days annual leave, 8 statutory holidays, plus 2 additional paid leave days over the Christmas period.
- Pension Scheme: Competitive contributions to secure your future.
- Fantastic Company Culture: We pride ourselves on our inclusive and supportive environment, reflected in our amazing team.
- Wellbeing Support: Access to resources and programs to support your mental and physical health.
- Professional Development: Opportunities for training and growth to help you advance your career.
- Career Progression: Clear pathways for advancement, with achievements recognized and celebrated.
About Us
At Quantum Mortgages Limited (QML), we are dedicated to revolutionizing the mortgage industry with innovative solutions and exceptional customer service. Established with a vision to simplify the mortgage process, we have grown into a trusted name in the financial sector. Our mission is to offer personalized mortgage solutions that cater to the unique needs of each client, ensuring a smooth and supportive journey from application to approval.
What Sets Us Apart
- Recognized Excellence: Recently recognized by Mortgage Introducer magazine as the overall top mortgage employer of 2023 and Buy to Let Lender of the Year.
- Specialist Lender: We specialize in providing finance to professional landlords who are underserved by high street lenders and even many existing specialist lenders.
- Personalized Service: We offer customized mortgage solutions tailored to individual needs, ensuring our clients receive the best possible support.
Join us at Quantum Mortgages Limited and be a part of a team that is shaping the future of the mortgage industry. Together, we can achieve great things.
Important
- CV format: We prefer CVs in PDF for consistency. If you require or prefer an alternative format for accessibility reasons, please let us know and we’ll be happy to accommodate.
- Agency policy: Quantum Mortgages Limited (QML) does not accept unsolicited CVs from agencies. No fees will be payable for unsolicited submissions. We will only work with agencies on our Preferred Supplier List and with prior written instruction for a specific vacancy.
- Right to work / sponsorship: Employment is subject to UK right‑to‑work checks in line with Home Office guidance. For this role, QML is unable to offer visa sponsorship, so you will need an existing right to work in the UK at the time of application.
- Location & residency: This is a hybrid role with on‑site days. You must be resident in the UK by your start date and able to attend required office days. We welcome applications from candidates currently overseas who already have UK right to work and can relocate before starting (without sponsorship).
Broker Support Adviser in Milton Keynes employer: Quantum Mortgages
Contact Detail:
Quantum Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Support Adviser in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research Quantum Mortgages Limited, their values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be the primary contact for brokers, make sure you can explain mortgage products clearly and confidently. Role-play with a friend or use a mirror to boost your confidence before those calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Broker Support Adviser in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Broker Support Adviser role. Highlight your customer service experience and any relevant skills, like your ability to explain mortgage products clearly. We want to see how you can fit into our dynamic team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for helping brokers and your understanding of the mortgage industry. Let us know why you’re excited about joining StudySmarter and how you can contribute to our fantastic culture.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your answers are easy to read and get straight to the point. This will help us understand your qualifications quickly and efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Quantum Mortgages
✨Know Your Stuff
Make sure you brush up on mortgage products, especially Buy to Let. Understanding the features and criteria will help you explain them clearly during the interview, showing that you're ready to assist brokers right from the get-go.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you listened to a customer's needs and provided effective solutions. This will demonstrate your customer-centric mindset, which is crucial for this role.
✨Practice Your Communication
Since you'll be the primary contact for brokers, practice your telephone and email communication skills. Try role-playing common scenarios with a friend or family member to build confidence in explaining complex information simply and clearly.
✨Emphasise Teamwork
This role requires collaboration with various teams, so be ready to discuss your experience working in a team environment. Share specific examples of how you've supported colleagues and contributed to a positive team culture in previous roles.
