At a Glance
- Tasks: Manage mortgage loans, ensuring top-notch customer service and proactive arrears management.
- Company: Join Quantum Mortgages, a leader in innovative mortgage solutions.
- Benefits: Enjoy hybrid working, generous leave, and a company bonus scheme.
- Other info: Be part of an inclusive culture with clear pathways for career progression.
- Why this job: Make a real impact in the mortgage industry while advancing your career.
- Qualifications: Experience in mortgage servicing and strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
The purpose of this role is to manage a portfolio of bridging and specialist mortgage loans, ensuring proactive servicing, arrears management, and exceptional customer service in line with company policy and FCA regulations. The role covers the full lifecycle of loans, from post-completion servicing to redemption, including early arrears management and customer support.
Key Responsibilities
- Oversee the full lifecycle of bridging and buy-to-let loans, from post-completion servicing to redemption.
- Monitor loan performance, including early arrears and watchlist accounts, and take action to resolve missed payments.
- Prepare and process refurbishment drawdown requests, extensions, and redemption statements.
- Deliver proactive customer service to borrowers and third parties via phone, email, and letter.
- Contact all new borrowers prior to their first payment to ensure awareness of payment dates and amounts.
- Investigate and resolve payment difficulties, working with customers to bring accounts up to date.
- Identify and report trends in arrears and portfolio performance.
- Support senior management with management information (MI) preparation and system development.
- Ensure accurate data entry and record keeping for all loan accounts.
- Assist with special servicing and recovery processes as required.
- Create welcome letters for new bridging customers plus reminders as loans reach end of term.
- Proactively manage pre-arrears and watchlist loans, including assessments and appropriate borrower contact.
- Issue redemption statements where required for bridging loans.
What we're looking for
- Experience in mortgage servicing, arrears management, or portfolio management within Bridging & buy-to-let.
- Experience within an FCA-regulated environment.
- Strong customer‑centric mindset and communication skills.
- Data‑driven approach with a focus on risk management.
Why Join Us
- Company Bonus Scheme: Up to 10% in line with our policies, rewarding your hard work and dedication.
- Life Insurance: Coverage up to 4x your salary for peace of mind.
- Vitality Private Medical Insurance: Comprehensive coverage for you and your family.
- Hybrid Working: Enjoy the flexibility of working from home 3 days a week, with additional/alternative flexible arrangements considered upon request.
- Generous Leave: 25 days annual leave, 8 statutory holidays, plus 1 additional paid leave day over the Christmas period and the ability to buy further days.
- Pension Scheme: Competitive contributions to secure your future.
- Fantastic Company Culture: We pride ourselves on our inclusive and supportive environment, reflected in our amazing team.
- Wellbeing Support: Access to resources and programs to support your mental and physical health.
- Professional Development: Opportunities for training and growth to help you advance your career.
- Career Progression: Clear pathways for advancement, with achievements recognised and celebrated.
About us
At Quantum Mortgages Limited (QML), we are dedicated to revolutionising the mortgage industry with innovative solutions and exceptional customer service. Established with a vision to simplify the mortgage process, we have grown into a trusted name in the financial sector. Our mission is to offer personalised mortgage solutions that cater to the unique needs of each client, ensuring a smooth and supportive journey from application to approval.
What Sets Us Apart
- Recognised Excellence: Recently recognised by Mortgage Introducer magazine as the overall top mortgage employer of 2023 and 2025.
- Specialist Lender: We specialise in providing finance to professional landlords who are underserved by high street lenders and even many existing specialist lenders.
- Personalised Service: We offer customised mortgage solutions tailored to individual needs, ensuring our clients receive the best possible support.
Join us at Quantum Mortgages Limited and be a part of a team that is shaping the future of the mortgage industry. Together, we can achieve great things.
Loan Servicing Manager employer: Quantum Mortgages
At Quantum Mortgages Limited, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With flexible hybrid working arrangements, generous leave policies, and a commitment to recognising achievements, we empower our Loan Servicing Managers to thrive in their roles while making a meaningful impact in the mortgage industry.
StudySmarter Expert Advice🤫
We think this is how you could land Loan Servicing Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry, especially those who have experience in loan servicing or arrears management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of FCA regulations and customer service best practices. We want you to shine when discussing how you can manage a portfolio of loans and provide exceptional support to borrowers.
✨Tip Number 3
Showcase your data-driven approach! Be ready to discuss how you've used data to identify trends in arrears or improve loan performance in past roles. This will demonstrate your analytical skills and commitment to risk management.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our fantastic team at Quantum Mortgages Limited.
We think you need these skills to ace Loan Servicing Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Loan Servicing Manager role. Highlight your background in mortgage servicing and arrears management, as well as any relevant FCA experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the mortgage industry and how your customer-centric mindset aligns with our values. Be sure to mention specific experiences that demonstrate your ability to manage loans effectively.
Showcase Your Communication Skills:Since this role involves delivering exceptional customer service, make sure to highlight your communication skills in your application. Whether it's through your CV or cover letter, let us know how you've successfully interacted with customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Quantum Mortgages
✨Know Your Loans
Familiarise yourself with the different types of bridging and buy-to-let loans. Understand their lifecycle, from post-completion servicing to redemption. This knowledge will help you answer questions confidently and demonstrate your expertise in mortgage servicing.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about times when you resolved issues or improved customer satisfaction. This will show that you have the strong customer-centric mindset they’re looking for.
✨Data-Driven Mindset
Brush up on your data analysis skills, especially regarding loan performance and arrears management. Be ready to discuss how you’ve used data to identify trends and make informed decisions in past positions. This will highlight your risk management focus.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to managing arrears and supporting borrowers. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
