Remote Bilingual Senior Business Consultant - UK/Spain in Poole

We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

As a Senior Business Consultant, you will play a critical role in helping enterprise clients unlock the full potential of the Quantum Metric platform. You’ll lead customer activation through enablement and operationalization efforts, ensuring each enterprise customer realizes measurable business value and long-term success through our partnerships.

In this role, you’ll serve as the digital expert to stakeholders ranging from day-to-day practitioners & power users to executives, managing some of our most strategic and complex customer accounts. You’ll deliver tailored training aligned to each organization’s unique priorities, guide customers in applying our technology to solve key digital challenges, and provide in-depth quantitative analysis that translates insights into action, contributing to customers achieving their digital goals.

Your success will be evaluated through account retention, customer adoption of the Quantum Metric platform, and the tangible value you create in partnership with our clients.

• Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of key strategic accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals.
• Deliver Successful Activation: Design and deliver expert-level, use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale. Create best in class monitoring solutions for customers to keep a pulse on their digital experiences via dashboards, reports, and alerting.
• Surface Actionable Insights: Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to each customer’s strategic priorities. Provide data-driven recommendations that inform both customer decision-making and overall digital strategy. Demonstrate significant contributions to your customers as measured by achievement of individual digital goals. Frequently share customer wins and successes broadly across the vertical and organization as a whole to foster knowledge sharing and upskilling the broader team.
• Deliver Thought Leadership: Acts as a subject matter expert within your assigned vertical, actively contributing to vertical playbooks and key strategic initiatives that define and advance Quantum Metric’s Business Consulting methodology. Displays avid problem solving skills related to both customer digital challenges and customer activation strategy, consulting peers on how to achieve similar success. Regularly mentors peers, frequently sharing expertise in team forums, and provide additional support on customer engagements when needed, modeling best-in-class consulting practices.
• Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often. Independently design and execute action plans to remediate deficiencies, with a proven track record of retention in at-risk accounts.

Language Requirements: Fluency in English and at least one additional language (Spanish, French, or German), with the ability to effectively support and communicate with customers in both.

Experience & Background: 5+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field, with a proven ability to transform data into business impact. Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations. Thrives on solving ambiguous, high-impact business challenges.

Client-Facing Leadership: Comfortable serving as a subject matter expert in customer engagements, interfacing directly with customers, with strong consulting and advisory skills that build trust at the executive level. Strong time management and prioritization skills, capable of balancing multiple client needs simultaneously and adapting quickly to shifting priorities.

Travel: Spend up to 10% of the time visiting customers to provide onsite enablement at their local offices.

Benefits: Private Medical Insurance (100% paid), Life Assurance, Employee Assistance Program, Employee Lead Referral Program, Internal Lead Referral Program, One-Time Home Office Enhancement Stipend, Monthly Business Expense Stipend, Enhanced Parental Leave, Company-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement), Automatic enrollment in QM Pension Plan with 4% match, Flexible Schedules, Work From Home, QM-funded Restaurant Vouchers.

As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications.

Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.