Solutions Engineer (Italian Speaking) in London

Responsibilities

• As a Solutions Engineer at Quantum Metric, you will be responsible for providing world-class pre-sales technical support to the sales team.
• Working directly with customers, you will be the subject matter expert on customer experience management and QM.
• You will be responsible for delivering product demonstrations that directly address customer pain and emphasize QM’s industry-leading CXM solutions.
• During the sales cycle, you will lead the proof of concepts, demonstrating Quantum Metric’s ability to meet and exceed customer requirements, often in the customer’s production environment.
• Pre-sales technical consultant.
• Developing product demonstrations and POCs.
• Technical account strategy in partnership with Account Executives.
• As a start-up, when something needs done, you just do it. Help is always available, but you’ll wear many hats. As an SE, you might write white papers, assist building the online help, author training guides, etc.

Benefits

• Comprehensive health plan: Medical, dental, vision, and mental health with 99% of the medical base plan paid by the company.
• Commitment to learning: Grow both professionally and personally with coaching, mentorship, and other learning opportunities.
• Unlimited PTO: Instead of a fixed number of paid vacation days each year, employees can take the time they need.
• Company equity: We’re passionate about our work and want everyone to feel ownership over what we do here.
• 401(k) matching: Employees can invest in their futures with our 3% 401(k) matching program.
• Flexible work: Though we’re remote first, we have dedicated offices in Denver, Colorado Springs, Chicago, London, Frankfurt, and Madrid.
• Quantum Recharge: After 3 years, employees are given a sabbatical where they can disconnect for 3 weeks.
• Home office + internet stipend: We offer a one-time work from home stipend and a monthly stipend to cover internet costs.

Qualifications

• Highly coachable with a strong desire to improve and grow as a professional.
• History of working at start-ups is a plus.
• Ambitious and self-motivated with a high emotional IQ, as this role is largely remote.
• Experience/understanding of native/hybrid mobile apps is a plus.
• Excellent communication and presentation skills.
• Fundamental knowledge of analytical tools such as Adobe, Google, etc.
• Knowledge of website frameworks, components and concepts.
• Experience working remotely is a plus.
• Ability to work in a fast-paced, continually evolving environment.
• 3-5+ years of experience working with at least one of the following client-side web technologies: HTML, JavaScript, React, Angular, Ember, Meteor, etc.
• Fluency in English and Italian with the ability to effectively support and communicate with customers in both languages.
• Ability to work on multiple customer-facing POCs and other time-sensitive activities concurrently.
• Passionate about technical sales and working with customers.
• Experience with other CXM vendors is a plus.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.