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- Tasks: Assist clients with banking needs and build strong relationships to drive sales.
- Company: International Bank based in Birmingham, focused on customer care.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Why this job: Join a team that values customer relationships and offers growth opportunities.
- Qualifications: Strong networking, sales, and communication skills; retail experience preferred.
- Other info: Be part of a welcoming atmosphere and contribute to business development.
The predicted salary is between 36000 - 60000 £ per year.
We are inviting applications for Personl Banker position for an International Bank based in Birmingham Details has given below. Main Responsibility: To assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients\’ relationships. Job Responsibility: Identifies and pursues sales opportunities through client referrals, the bank\’s internal networks, corporate relationships, and personal network. Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes the bank as the preferred provider of banking services. Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client\’s behalf. Identifies and pursues opportunities to cross sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building. Fosters and maintains a welcoming, professional and service oriented atmosphere within the banking hall. To support the branch\’s business development initiatives by promoting and attending business development and sales events. To process \’new account\’ applications including NRI, postal service and other miscellaneous service requests. Preparation of DCS for service requests. To handle all postal service requests. To prepare AML Risk Matrix and check lists for account opening. Responsible for logging and maintenance of postal register. Designated as cover for the alternate Personal Banker position as and when required. Responsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank. Responsible for processing of Remittances. Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer.Competency: Excellent Networking skills. Excellent Sales Skills. Excellent Interpersonal skills. Excellent oral and written communication skills. Retail Sales experience. Ability to establish credibility and rapport; be friendly and personable and looks for ways to benefit the customer\’s financial relationship. Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills. Understands how to present features, and benefits of products and services to customers with differing need
Personal Banker employer: Quantum Group
Contact Detail:
Quantum Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker
✨Tip Number 1
Network like a pro! Get out there and connect with people in the banking industry. Attend local events, join online forums, and don’t be shy about reaching out to current Personal Bankers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or clients, make sure you can confidently explain what makes you a great fit for the Personal Banker role. Highlight your sales skills and customer care experience – it’s all about making that first impression count!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Mention something specific from your conversation to remind them of your chat and reinforce your interest in joining their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Personal Banker job. Plus, applying directly shows your commitment and makes it easier for us to keep track of your application.
We think you need these skills to ace Personal Banker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Personal Banker role. Highlight your sales skills, customer service experience, and any relevant banking knowledge. We want to see how you can contribute to our branch's success!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about banking and how your interpersonal skills can help us build strong client relationships. Keep it friendly and professional!
Showcase Your Networking Skills: In your application, don’t forget to mention your networking abilities. We’re looking for someone who can identify and pursue sales opportunities, so share examples of how you've successfully built relationships in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Quantum Group
✨Know Your Products Inside Out
As a Personal Banker, you'll need to be well-versed in the bank's products and services. Make sure you understand the features and benefits of each offering so you can confidently discuss them during your interview. This will show that you're prepared and genuinely interested in helping clients.
✨Showcase Your Networking Skills
Networking is key in this role, so come prepared with examples of how you've successfully built relationships in the past. Whether it's through client referrals or corporate connections, be ready to share specific instances where your networking led to sales opportunities or strengthened client relationships.
✨Demonstrate Excellent Customer Service
Customer care is at the heart of this position. Be ready to discuss how you've handled customer queries and complaints in previous roles. Highlight your ability to foster strong relationships and provide superior service, as this will resonate well with the interviewers.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during your interview. Practice common scenarios you might face as a Personal Banker, such as cross-selling products or addressing customer concerns. This will help you demonstrate your interpersonal skills and ability to think on your feet.
