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- Tasks: Assist clients with banking needs while building strong relationships and meeting sales goals.
- Company: International Bank based in East Ham, focused on customer care.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Why this job: Join a team that values customer relationships and offers growth opportunities.
- Qualifications: Strong networking, sales, and communication skills; retail experience preferred.
- Other info: Be part of a welcoming atmosphere and contribute to business development initiatives.
The predicted salary is between 28800 - 43200 £ per year.
We are inviting applications for the Personal Banker position for an International Bank based in East Ham. Details are given below.
Main Responsibility: To assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition and retention of new clients by developing and strengthening new clients' relationships.
Job Responsibility:
- Identifies and pursues sales opportunities through client referrals, the bank's internal networks, corporate relationships, and personal network.
- Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes the bank as the preferred provider of banking services.
- Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf.
- Identifies and pursues opportunities to cross-sell products and services to existing clients, through regular telephone and/or face-to-face contact and ongoing relationship building.
- Fosters and maintains a welcoming, professional and service-oriented atmosphere within the banking hall.
- Supports the branch's business development initiatives by promoting and attending business development and sales events.
- Processes 'new account' applications including NRI, postal service and other miscellaneous service requests.
- Prepares DCS for service requests.
- Handles all postal service requests.
- Prepares AML Risk Matrix and checklists for account opening.
- Responsible for logging and maintenance of postal register.
- Designated as cover for the alternate Personal Banker position as and when required.
- Responsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank.
- Responsible for processing of remittances.
- Responsible for dispatching cheques for remittances.
- Provides cover for clerical staff as and when required.
- Undertakes any other responsibility as delegated by the Area Branch Manager or designated senior officer.
Competency:
- Excellent networking skills.
- Excellent sales skills.
- Excellent interpersonal skills.
- Excellent oral and written communication skills.
- Retail sales experience.
- Ability to establish credibility and rapport; be friendly and personable and look for ways to benefit the customer's financial relationship.
- Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills.
- Understands how to present features and benefits of products and services to customers with differing needs.
Personal Banker in London employer: Quantum Group
Contact Detail:
Quantum Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the banking industry. Attend local events, join online forums, or even hit up LinkedIn to find folks who can give you the inside scoop on job openings.
✨Tip Number 2
Practice your pitch! When you meet someone, be ready to talk about your skills and what makes you a great fit for a Personal Banker role. Keep it friendly and engaging – you want them to remember you!
✨Tip Number 3
Follow up after meetings or networking events. A quick email thanking them for their time can go a long way. It shows you're genuinely interested and keeps you on their radar for any upcoming opportunities.
✨Tip Number 4
Don’t forget to check our website regularly for new job postings! We’re always looking for talented individuals to join our team, and applying directly through us can give you a better chance of landing that dream job.
We think you need these skills to ace Personal Banker in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Personal Banker role. Highlight your sales skills and customer service experience, as these are key for us. Use specific examples that show how you've built relationships and met sales targets.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about banking and how you can contribute to our team. Mention any relevant experiences that demonstrate your networking and interpersonal skills.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, make sure your application is clear and well-structured. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Quantum Group
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the bank's products and services. Understand their features and benefits so you can confidently discuss how they meet customer needs. This will show your potential employer that you're proactive and genuinely interested in helping clients.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you resolved issues or went above and beyond for a client. This will demonstrate your ability to foster strong customer relationships, which is key for a Personal Banker.
✨Practice Your Networking Techniques
Since networking is crucial for this role, practice how you would approach potential clients. Role-play scenarios where you identify sales opportunities through referrals or personal connections. This will help you feel more comfortable and confident during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the bank’s culture, sales objectives, and customer care strategies. This not only shows your interest in the position but also gives you a better understanding of how you can contribute to the team.