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- Tasks: Provide user support for Finacle e-banking systems and troubleshoot issues.
- Company: Join an international bank based in Harrow with a dynamic work environment.
- Benefits: Gain valuable experience, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with cross-functional teams and handle exciting projects.
- Why this job: Be part of a team that enhances banking technology and supports users daily.
- Qualifications: Strong SQL skills and experience with Finacle applications are essential.
We are hiring for an Application Support Executive role for an International Bank based in Harrow.
Job Role:
- Provide user support for Finacle e-banking systems, including troubleshooting and resolving issues.
- Collaborate with cross-functional teams to ensure seamless usage of Finacle systems with other applications.
- Develop and maintain documentation of Finacle system configurations and procedures.
- Day-to-day dealing with users such as back-office, front-office, Treasury, Finance, Operations, Branch Operations, basic infrastructure support is a key role to be played.
- Handle projects and generate reports with respect to the systems being handled.
Job Responsibility:
- Support for Finacle Core, Treasury, Nostro Reconciliation, SWIFT, AMLOCK, Pelican applications/operations.
- User Access Management and administration of applications as per Department requirement.
- Handle Finacle customization/enhancement projects.
- UAT testing and implementation of new modules/applications.
- Analysis and escalations of critical issues.
- Guide and train users for day-to-day jobs.
- Support for general administration of the department.
- Support to the infra management team within Systems department.
- Generate reports/MIS as per organizational requirement using suitable tools using SQL developer/oracle suit by running/creating DB Queries.
- Resolve tickets assigned in RMS (Request Management System) within TAT, as per department requirement.
- Support for internal/external audit requirements.
- Provide branch support for resolving the applications/report issues by proactively understanding the issue.
- Liase with offshore team by raising support tickets in S-Core Application for resolution of issues.
- Ad hoc projects and tasks related to Systems, as allocated by the Head of Department/line Manager.
- Record-keeping/documentation in view of all the above matters.
Must Have:
- Strong hands-on experience in Oracle/RDBMS/SQL, including writing, understanding, and executing day-to-day database queries using SQL Developer/Oracle tools.
- Excellent knowledge and support experience in Finacle suite of applications and Core Banking applications, and underlying interfaces. Hands-on experience in handling local payments and remittance flows.
- Good understanding of Finacle Core menus, banking operations, and experience in supporting Core Banking application users and related processes.
- Experience in providing day-to-day application support to SBIUK branches and internal users, including troubleshooting, incident resolution, ticket handling, user access management, and issue escalation.
- Ability to handle UAT testing, implementation of new modules/applications, MIS/report generation, documentation activities, and coordination with cross-functional/offshore teams while working effectively under pressure and tight deadlines.
Finacle Application Support Executive in Harrow employer: Quantum Group
Contact Detail:
Quantum Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finacle Application Support Executive in Harrow
✨Tip Number 1
Network like a pro! Reach out to folks in the banking and tech sectors, especially those who work with Finacle. Attend industry meetups or webinars to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! If you’ve got experience with Oracle/RDBMS/SQL, make sure to highlight that in conversations. Share examples of how you've resolved issues or improved processes in past roles.
✨Tip Number 3
Prepare for interviews by brushing up on common Finacle-related scenarios. Think about how you’d troubleshoot specific issues or handle user support queries. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Finacle Application Support Executive in Harrow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Finacle Application Support Executive role. Highlight your experience with Oracle/RDBMS/SQL and any relevant support experience with Finacle applications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your experience in user support and troubleshooting, as these are key for us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled issues in the past, especially related to Finacle or similar systems. We love candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we really appreciate!
How to prepare for a job interview at Quantum Group
✨Know Your Finacle Inside Out
Make sure you brush up on your knowledge of the Finacle suite and its functionalities. Be prepared to discuss specific features, how they work, and any troubleshooting you've done in the past. This will show that you're not just familiar with the system but can also provide valuable support.
✨Showcase Your SQL Skills
Since strong hands-on experience in SQL is a must-have, be ready to demonstrate your ability to write and execute database queries. You might be asked to solve a problem on the spot, so practice common SQL queries and be confident in explaining your thought process.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling user issues or managing UAT testing. Think of examples from your past experiences where you successfully resolved issues or improved processes, and be ready to share those stories.
✨Understand Cross-Functional Collaboration
Since collaboration with various teams is key, be prepared to discuss how you've worked with different departments in the past. Highlight your communication skills and any experiences where you facilitated smooth operations between teams, especially in a banking context.