At a Glance
- Tasks: Support daily payment operations and ensure accuracy in processing.
- Company: Dynamic financial institution based in London with a focus on innovation.
- Benefits: 6-month contract, competitive pay, and valuable industry experience.
- Other info: Great opportunity for career growth and skill development in finance.
- Why this job: Join a fast-paced team and make a real impact in the payments sector.
- Qualifications: Experience in banking operations or payments processing is essential.
The predicted salary is between 31050 - 37950 £ per year.
We are inviting applications for a Payment Officer based in the city of London. This position is reporting to the Head of Trade & Payments Operations. This is a 6-month contract to start the position.
The Payments Officer is responsible for supporting the day-to-day operations of the Payments team, ensuring all payment-related activities are processed accurately, efficiently, and in accordance with internal policies, regulatory requirements, and industry deadlines. The role encompasses payment processing, customer enquiries, callback verification, account switching, investigations, operational controls, APP fraud handling, Visa scheme reconciliation, reporting of incoming and outgoing figures to Treasury, and liaison with outsourced service providers, whilst providing cover for senior team members during periods of absence.
Tasks and Responsibilities:
- Resolving payment exceptions, rejections, and discrepancies while maintaining high accuracy and control standards.
- Managing customer and internal enquiries, conducting payment investigations, and documenting outcomes clearly.
- Providing daily figures of incoming and outgoing payments to Treasury, ensuring accurate liquidity reporting and supporting funding decisions.
- Performing callback verification for manual payment instructions, cheques, and beneficiary changes in line with policy and bank requirements.
- Handling APP fraud cases, including claim assessment, transaction analysis, recovery attempts, and liaison with Fraud teams.
- Reconciling daily Visa scheme entries, including settlement files, chargebacks, fees, and adjustments, and investigating discrepancies.
- Processing CASS switching requests and resolving issues with customers and counterparties.
- Coordinating with outsourced teams and supporting process improvements, system testing, and team workload management.
- Providing operational cover for senior team members during absence and supporting team workload management.
- Providing monthly MI and any other information as and when requested by the department head.
Experience and Education:
- Experience within banking operations or payments processing.
- Knowledge of FPS, CHAPS, BACS, internal transfers, and payment investigations.
- Understanding of payment controls, customer verification, and callback procedures.
- Experience handling operational enquiries and escalations.
- Strong understanding of banking operational risk and controls.
- Excellent attention to detail and organisational skills.
Skills and Competencies:
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication.
- Ability to work effectively under pressure and meet strict deadlines.
- Strong customer service orientation.
- Risk and control awareness.
- Ability to prioritise workload and manage competing demands.
- Team player with a proactive and flexible approach.
Payment Officer in City of London employer: Quantum Group
Join a dynamic and supportive team in the heart of the City of London, where your role as a Team Secretary/Office Manager will be pivotal in ensuring smooth operations across various departments. We pride ourselves on fostering a collaborative work culture that values initiative and personal growth, offering opportunities for professional development while maintaining a vibrant office environment. With competitive benefits and a commitment to employee well-being, this is an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Payment Officer in City of London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Quantum Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Payment Officer in City of London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Quantum Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Quantum Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Quantum Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Quantum Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Quantum Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Quantum Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
