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- Tasks: Provide 2nd/3rd line IT support and assist with tech inquiries.
- Company: Join a fast-growing IT business within a billion-pound group.
- Benefits: Career growth, exposure to diverse technologies, and support for accreditations.
- Why this job: Be part of a fun-loving team and make a real impact in IT.
- Qualifications: Experience in IT support and a background in IT-related studies.
- Other info: Exciting new office in Kings Cross with a dynamic work environment.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity to join a fast-paced, growing, in-house IT business which is part of a billion-pound group, with a real opportunity to grow your career through exposure to a broad range of technologies with support from the business to pursue accreditations. As part of our expansion plans, we are looking for experienced Service Desk / Helpdesk Engineers to join us @ our new offices in Kings Cross. The ideal candidate will possess excellent communication skills, take a common-sense approach to dealing with IT problems, be thorough in their work, and be keen to learn. You will have proven experience in providing IT support and demonstrate a clear understanding of the IT support function and preferably have studied an IT-related subject in further education.
Primary responsibilities:
- Carry out 2nd / 3rd line support
- Act as the first point of contact for IT inquiries and requests from internal staff
- Provide remote and onsite support
- Carry out daily system checks/maintenance
- Develop and document day-to-day procedures
Skills:
- Strong experience dealing with customers (2nd/3rd line) is essential
- Strong experience in supporting Microsoft Office suite
- Strong experience in supporting Windows 10 and mobile devices
- Experience with Active Directory user management
- Good working knowledge of IT infrastructure troubleshooting – WLAN, LAN, WAN, TCP/IP, DHCP, DNS
- Proven experience in working in a multi-site environment
You will be part of a highly approachable team of fun-loving experts, and the role comes with many benefits. We are creating a dedicated IT office in the heart of Kings Cross and are looking for some of the best people in their respective fields. Please note that sponsorship is not offered for this role.
Locations
Contact Detail:
QUANTUM GATE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and common IT problems. We recommend practising with mock interviews or even discussing scenarios with friends to build your confidence.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm for IT shine through. They want to see that you’re not just skilled but also a great fit for their fun-loving team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our growing team.
We think you need these skills to ace Help Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Help Desk Engineer role. Highlight your experience with 2nd/3rd line support and any relevant IT qualifications. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and enthusiasm for the role. Let us know why you're keen to join our fun-loving team at Kings Cross.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love candidates who take a common-sense approach to problem-solving, so don't hold back on sharing your experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at QUANTUM GATE LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Office, Windows 10, and Active Directory. Be ready to discuss specific scenarios where you've successfully resolved IT issues, as this will show your hands-on experience.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for IT inquiries, practice explaining complex tech concepts in simple terms. Think about examples where you've effectively communicated with non-technical staff to resolve their issues.
✨Demonstrate Your Problem-Solving Approach
Prepare to share your common-sense approach to troubleshooting. Think of a time when you faced a tricky IT problem and how you tackled it step-by-step. This will highlight your thoroughness and ability to think on your feet.
✨Be Eager to Learn and Grow
Express your enthusiasm for learning new technologies and pursuing further accreditations. Mention any relevant courses or certifications you're interested in, as this shows you're committed to your professional development and aligns with the company's growth plans.
