Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd/3rd line IT support and assist with tech inquiries.
- Company: Join a fast-growing IT business within a billion-pound group.
- Benefits: Career growth, exposure to diverse technologies, and supportive environment.
- Why this job: Be part of a fun team and make a real impact in IT.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Exciting new office in Kings Cross with great team culture.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity to join a fast-paced, growing, in-house IT business which is part of a billion-pound group, with a real opportunity to grow your career through exposure to a broad range of technologies with support from the business to pursue accreditations.
As part of our expansion plans, we are looking for experienced Service Desk / Helpdesk Engineers to join us @ our new offices in Kings Cross.
The ideal candidate will possess excellent communication skills, take a common-sense approach to dealing with IT problems, be thorough in their work, and be keen to learn.
You will have proven experience in providing IT support and demonstrate a clear understanding of the IT support function and preferably have studied an IT-related subject in further education.
Primary responsibilities:
- Carry out 2nd / 3rd line support
- Act as the first point of contact for IT inquiries and requests from internal staff
- Provide remote and onsite support
- Carry out daily system checks/maintenance
- Develop and document day-to-day procedures
Skills:
- Strong experience dealing with customers (2nd/3rd line) is essential
- Strong experience in supporting Microsoft Office suite
- Strong experience in supporting Windows 10 and mobile devices
- Experience with Active Directory user management
- Good working knowledge of IT infrastructure troubleshooting – WLAN, LAN, WAN, TCP/IP, DHCP, DNS
- Proven experience in working in a multi-site environment
You will be part of a highly approachable team of fun-loving experts, and the role comes with many benefits. We are creating a dedicated IT office in the heart of Kings Cross and are looking for some of the best people in their respective fields.
Please note that sponsorship is not offered for this role.
Help Desk Engineer employer: QUANTUM GATE LIMITED
Contact Detail:
QUANTUM GATE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Help Desk Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We recommend practising how you'd handle specific issues, especially with Microsoft Office and Windows 10. Show them you’re ready to tackle their challenges head-on!
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, be clear and concise when explaining your thought process. We want to see how you’d interact with internal staff and resolve their IT inquiries.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Help Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Help Desk Engineer role. Highlight your experience with 2nd/3rd line support and any relevant IT qualifications. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and enthusiasm for the role. Let us know why you’re excited about joining our team at Kings Cross.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing a common-sense approach to problem-solving, so don’t hold back on sharing your experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at QUANTUM GATE LIMITED
✨Know Your Tech
Brush up on your knowledge of the technologies mentioned in the job description, especially Microsoft Office, Windows 10, and Active Directory. Be ready to discuss your experience with these tools and how you've used them to solve problems in the past.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. Think about examples where you successfully communicated with non-technical staff or resolved customer issues effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific IT support scenarios. Prepare by thinking through common issues you’ve faced and how you resolved them, focusing on your thought process and the steps you took.
✨Demonstrate Your Willingness to Learn
The company values candidates who are keen to learn and grow. Be prepared to discuss any relevant courses or certifications you’re interested in pursuing and how they align with your career goals in IT.
