At a Glance
- Tasks: Install and support advanced detector systems while solving technical problems for global customers.
- Company: Join Quantum Detectors, a leader in cutting-edge scientific technology.
- Benefits: Competitive salary, bonus scheme, 30 days holiday, and enhanced pension.
- Other info: Enjoy a dynamic work environment with ongoing training and access to campus facilities.
- Why this job: Combine engineering skills with international travel and contribute to groundbreaking scientific discoveries.
- Qualifications: Experience in technical support and strong communication skills required.
The predicted salary is between 30000 - 45000 £ per year.
Location: Harwell Campus, Oxfordshire
Salary: £30,000 - £45,000 DOE + discretionary bonus
At Quantum Detectors, we design and deliver advanced detector technology for X-ray and Electron Microscopy used at some of the world’s leading research facilities. Our systems help scientists explore breakthroughs in materials science, medicine, energy research, and beyond.
We’re looking for a curious, hands-on Customer Success Engineer to join our growing team. This is a role for someone who enjoys solving technical problems, working closely with customers, and travelling internationally to support cutting-edge scientific technology in the field.
The role involves working directly with customers around the world to install, support, and optimise our detector systems. From commissioning new equipment to troubleshooting complex technical issues, you’ll play a key role in ensuring customers get the very best performance from our technology.
What you’ll be doing:
- Install, commission, and acceptance-test detector systems both on-site and remotely
- Deliver user training following installation
- Diagnose and resolve hardware and software issues
- Manage customer support cases from first contact through to resolution
- Escalate complex technical issues to engineering teams where needed
- Maintain accurate service records and technical documentation
- Identify recurring issues and contribute to product reliability improvements
- Travel internationally to research facilities and customer sites (up to 50%)
What we’re looking for:
- Experience in technical support, field service, maintenance, or a similar hands-on engineering role
- Confidence using oscilloscopes, test equipment, Windows, and Linux systems
- Strong communication skills and a customer-focused mindset
- A proactive, detail-oriented approach to problem solving
- Ability to work independently and collaboratively within a technical team
Nice to have:
- Experience with scientific instrumentation or imaging systems
- Programming or scripting experience
- Radiation safety knowledge or training
What we offer:
- £30,000–£45,000 depending on experience
- Discretionary bonus scheme
- 30 days holiday plus bank holidays
- Enhanced pension contribution
- 35-hour working week
- Access to Harwell Campus facilities including cafés, gym, sports clubs, and social events
- Ongoing training across installation, applications, and system integration
If you’re looking for a role that combines hands-on engineering, international travel, and the opportunity to support world-leading scientific discovery, we’d love to hear from you.
No recruitment agencies, please.
Customer Success Engineer in Oxford employer: Quantum Detectors
At Quantum Detectors, we pride ourselves on being an exceptional employer, offering a dynamic work environment at the Harwell Campus in Oxfordshire. Our culture fosters innovation and collaboration, providing employees with ongoing training and opportunities for personal growth while supporting groundbreaking scientific advancements. With competitive salaries, a discretionary bonus scheme, and access to excellent campus facilities, we ensure our team is well-equipped and motivated to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Engineer in Oxford
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Customer Success Engineer role you’re after at Quantum Detectors.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Quantum Detectors a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Quantum Detectors.
✨Apply Through Company Websites
When you spot a role like Customer Success Engineer at Quantum Detectors, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Customer Success Engineer in Oxford
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Customer Success Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Quantum Detectors a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Quantum Detectors specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Quantum Detectors
✨Brush Up on Core Engineering Principles
Before heading into the interview with Quantum Detectors, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Quantum Detectors want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
