At a Glance
- Tasks: Install and support advanced detector systems globally while solving technical challenges.
- Company: Quantum Detectors, a leader in cutting-edge scientific technology.
- Benefits: Competitive salary, discretionary bonus, enhanced pension, and access to campus facilities.
- Other info: Enjoy ongoing training and a vibrant work environment at Harwell Campus.
- Why this job: Combine hands-on engineering with international travel and contribute to groundbreaking scientific discoveries.
- Qualifications: Experience in technical support and strong communication skills are essential.
The predicted salary is between 30000 - 45000 £ per year.
Location: Harwell Campus, Oxfordshire
Salary: £30,000 - £45,000 DOE + discretionary bonus
At Quantum Detectors, we design and deliver advanced detector technology for X‑ray and Electron Microscopy used at some of the world’s leading research facilities. Our systems help scientists explore breakthroughs in materials science, medicine, energy research, and beyond. We’re looking for a curious, hands‑on Customer Success Engineer to join our growing team. This is a role for someone who enjoys solving technical problems, working closely with customers, and travelling internationally to support cutting‑edge scientific technology in the field. If you’re motivated by a mix of engineering, customer interaction, and global travel, this could be the perfect opportunity.
The role
You’ll work directly with customers around the world to install, support, and optimise our detector systems. From commissioning new equipment to troubleshooting complex technical issues, you’ll play a key role in ensuring customers get the very best performance from our technology.
What you’ll be doing
- Install, commission, and acceptance‑test detector systems both on‑site and remotely
- Deliver user training following installation
- Diagnose and resolve hardware and software issues
- Manage customer support cases from first contact through to resolution
- Escalate complex technical issues to engineering teams where needed
- Maintain accurate service records and technical documentation
- Identify recurring issues and contribute to product reliability improvements
- Travel internationally to research facilities and customer sites (up to 50%)
What we’re looking for
- Experience in technical support, field service, maintenance, or a similar hands‑on engineering role
- Confidence using oscilloscopes, test equipment, Windows, and Linux systems
- Strong communication skills and a customer‑focused mindset
- A proactive, detail‑oriented approach to problem solving
- Ability to work independently and collaboratively within a technical team
Nice to have
- Experience with scientific instrumentation or imaging systems
- Programming or scripting experience
- Radiation safety knowledge or training
What we offer
- Discretionary bonus scheme
- Enhanced pension contribution
- Access to Harwell Campus facilities including cafés, gym, sports clubs, and social events
- Ongoing training across installation, applications, and system integration
If you’re looking for a role that combines hands‑on engineering, international travel, and the opportunity to support world‑leading scientific discovery, we’d love to hear from you.
Contract type Permanent
Hours 35 hours per week
Up to £45,000 per year (dependent on experience)
30 days holiday plus bank holidays, enhanced pension, modern facilities including a gym at Harwell Campus
Customer Success Engineer Harwell Campus, Oxford, OX11 0QX employer: Quantum Detectors Ltd.
At Quantum Detectors, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Located at the prestigious Harwell Campus in Oxfordshire, our team enjoys access to state-of-the-art facilities, including gyms and social events, alongside generous benefits such as a discretionary bonus scheme and enhanced pension contributions. We are committed to employee growth through ongoing training opportunities, making this an ideal environment for those passionate about engineering and scientific advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Engineer Harwell Campus, Oxford, OX11 0QX
✨Tip Number 1
Get to know the company inside out! Research Quantum Detectors and their technology. Understanding their products and mission will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your technical problem-solving skills. Since this role involves troubleshooting complex issues, be ready to demonstrate your thought process during interviews. We recommend going through some common scenarios you might face as a Customer Success Engineer.
✨Tip Number 3
Show off your communication skills! This role is all about customer interaction, so be prepared to discuss how you've successfully communicated technical information to non-technical clients in the past. We want to see your customer-focused mindset in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen on joining our team at Quantum Detectors.
We think you need these skills to ace Customer Success Engineer Harwell Campus, Oxford, OX11 0QX
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in technical support or engineering roles. We want to see how your skills align with the Customer Success Engineer position, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer interaction and problem-solving. Let us know why you’re excited about working with cutting-edge technology and how you can contribute to our team.
Show Off Your Communication Skills:Strong communication is key in this role. In your application, give examples of how you've effectively communicated with customers or colleagues in the past. We love seeing candidates who can convey complex technical information clearly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Quantum Detectors!
How to prepare for a job interview at Quantum Detectors Ltd.
✨Know Your Tech
Make sure you brush up on your technical knowledge related to detector systems and scientific instrumentation. Be ready to discuss your experience with oscilloscopes, test equipment, and both Windows and Linux systems. This will show that you're not just a people person but also technically savvy.
✨Show Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in the past. Think about specific challenges you've faced and how you approached them. This will demonstrate your proactive, detail-oriented approach to problem-solving, which is key for this role.
✨Communicate Clearly
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. You might be asked to role-play a customer support scenario, so being able to communicate effectively is crucial. Remember, it’s all about making the customer feel supported!
✨Be Ready to Travel
Since the job involves international travel, be prepared to discuss your flexibility and willingness to travel. Share any previous experiences you have had working in different locations or cultures, as this will highlight your adaptability and eagerness to engage with customers worldwide.
