At a Glance
- Tasks: Install and troubleshoot advanced detector systems while providing top-notch customer support.
- Company: Join Quantum Detectors, a leader in cutting-edge technology for scientific research.
- Benefits: Competitive salary, 30 days holiday, enhanced pension, and global travel opportunities.
- Other info: Enjoy a friendly team environment with excellent training and career growth.
- Why this job: Combine your technical skills with a passion for science and travel the world.
- Qualifications: Hands-on experience in technical support and strong communication skills required.
The predicted salary is between 30000 - 45000 £ per year.
Harwell Campus, Oxfordshire | £30,000–£45,000 | Up to 50% international travel
Quantum Detectors designs and delivers advanced detector technology used in X‑ray and Electron Microscopy applications at the world’s leading research facilities. Our products help scientists push the boundaries of what’s possible, from materials science to medicine to next‑gen energy research.
We’re looking for a curious, hands‑on Customer Success Engineer who loves solving problems, enjoys working closely with people, and is excited by a role with significant international travel. If you’re energised by technical challenges and human connection, you’ll thrive here. Join a friendly, science‑driven team helping world‑leading research facilities get the best out of cutting‑edge detector technology. If you love hands‑on technical work, solving problems, meeting people, and travelling the world, then this is the role for you.
What you’ll do:
- Install, commission, and acceptance‑test detector systems (on‑site and remote)
- Deliver training to users after installation
- Troubleshoot hardware and software issues
- Own customer support cases from first contact to resolution
- Escalate complex issues to engineering teams
- Maintain clear documentation and service records
- Spot recurring issues and work with teams to improve reliability
- Travel internationally to research facilities (up to 50%)
What we’re looking for:
- Hands‑on experience in technical support, service, or maintenance
- Confident with oscilloscopes, test equipment, Windows & Linux
- Strong communicator who enjoys working with customers
- Proactive, detail‑focused problem solver
- Bonus: experience with scientific instrumentation, programming, or radiation safety
What we offer:
- £30,000–£45,000 DOE + discretionary bonus
- 30 days holiday + public holidays
- Enhanced pension
- 35‑hour week
- Harwell Campus facilities: cafés, gym, sports clubs, social events
- Training across installation, applications, and system integration
If you want hands‑on engineering, global travel, and the chance to support scientific discovery – we’d love to hear from you.
Customer Success Engineer in Oxford employer: Quantum Detectors Ltd.
At Quantum Detectors, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Located at the Harwell Campus in Oxfordshire, our team enjoys a vibrant environment with access to top-notch facilities, including cafés, a gym, and various social events. We offer competitive salaries, generous holiday allowances, and extensive training opportunities, ensuring that our employees grow both personally and professionally while contributing to groundbreaking scientific advancements.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Engineer in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their technology and how it impacts the scientific community. This will show your genuine interest and help you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting, think of examples from your past experiences where you’ve successfully resolved technical issues. Be ready to share these stories during interviews to demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s see if you’re the right fit for our team!
We think you need these skills to ace Customer Success Engineer in Oxford
Some tips for your application 🫡
Show Your Curiosity:We want to see your passion for problem-solving and technical challenges. Make sure to highlight any hands-on experience you've had, especially in technical support or maintenance. Let us know how you’ve tackled issues in the past!
Communicate Clearly:As a Customer Success Engineer, you'll be working closely with customers. Use your application to demonstrate your communication skills. Share examples of how you've effectively interacted with clients or team members to resolve issues.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match our job description. Mention your familiarity with oscilloscopes, test equipment, and any relevant programming experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Quantum Detectors Ltd.
✨Know Your Tech
Brush up on your technical skills, especially with oscilloscopes and test equipment. Be ready to discuss your hands-on experience in technical support or maintenance, as this role is all about solving problems with cutting-edge technology.
✨Show Your People Skills
This job involves a lot of customer interaction, so be prepared to demonstrate your communication skills. Think of examples where you've successfully worked with customers or teams to resolve issues, and highlight your proactive approach to problem-solving.
✨Prepare for Travel Talk
Since the role includes up to 50% international travel, be ready to discuss your flexibility and excitement about travelling. Share any previous experiences you have had working in different locations or cultures, as this will show your adaptability.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s projects or the team you'll be working with. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of supporting scientific discovery.
