At Quantum Design Oxford we design, supply and support market-leading research tools that enable quantum technologies, nanotechnology research, advanced materials, and nanodevice development in the physical sciences. Technical Support Engineer for Scientific Instrumentation Are you an experienced technical support professional with a background in engineering or science? We are looking for a Technical Support Engineer to join our Quantum Design Oxford team at Tubney Woods, providing timely, accurate and practical support to customers and field service colleagues around the world on the full range of our products. In this role, you will be a key point of contact for the Global Customer Service helpdesk, managing technical enquiries, resolving incidents, supporting repairs and service activities, and helping build the knowledge resources that enable excellent customer support. What you will be doing as a Technical Support Engineer * Act as the first point of contact for Global Customer Service helpdesk enquiries. * Manage, maintain and actively progress helpdesk tickets through to resolution. * Provide technical support to customers, regional support teams, field service colleagues and internal stakeholders. * Support repairs activity, field service visits, installations and the prompt shipment of required components. * Maintain customer contact, product quality and technical knowledge databases. * Use resolved issues to develop...
Technical Support Engineer in Abingdon employer: Quantum Design Oxford
Quantum Design Oxford is an exceptional employer that prioritises employee well-being and professional growth. With a commitment to flexible work hours, comprehensive private healthcare, and generous annual leave, the company fosters a supportive work culture that encourages innovation and collaboration. Employees are empowered to develop their skills through various personal development opportunities, making it an ideal place for those seeking meaningful and rewarding careers in manufacturing engineering.
