At a Glance
- Tasks: Be the friendly face of our care home, providing excellent reception and support services.
- Company: Join Quantum Care, a non-profit dedicated to enhancing the lives of older people.
- Benefits: Enjoy competitive pay, career development, and a supportive work environment.
- Other info: Flexible part-time hours with opportunities for progression and training.
- Why this job: Make a real difference in people's lives while growing your skills and career.
- Qualifications: Previous receptionist experience and strong customer service skills preferred.
Receptionist
Contract: Part Time - Perm
Hour: 15 hours per week
Pay: £12.71 per hour
Location: Anson Court, Shackleton Way, Welwyn Garden City, AL7 2FF
Quantum Care is a noforprofit organisation supporting over 2,000 older people across Hertfordshire, Bedfordshire and Essex. Our mission is simple: to help our residents live well, with dignity, comfort and joy. To do that, we need people who care as much as we do and Make Every Day Matter.
We are seeking a Receptionist to join our welcoming Care Home Anson Court based in Welwyn Garden City. Anson Court is a 75 bed residential care home which is welcoming, values driven based team where collaboration, compassion, respect and person-centred care is at the heart of everything they do.
As a Receptionist, you will be the welcoming face of our Home, providing a professional and friendly service to residents, visitors, colleagues and callers.
What You'll Bring
- Previous Experience as a Receptionist preferred
- Excellent Customer Service Skills
- Ability to lone work
- Excellent Verbal and Written Communication
- Confident in communicating face to face, via phone and email.
Your Day-to-Day Responsibilities
- Reception & telephone support — delivering a comprehensive front of house service to staff, visitors and callers.
- Managing deliveries — ensuring items reach the correct recipient and are not left unattended.
- Processing invoices — completing authorisation paperwork and passing it to the Home Manager.
- Maintaining reception areas — keeping the foyer and reception clean, tidy and welcoming.
- Organising the post room — ensuring the post room and stationery cupboard remain wellordered.
- Handling outgoing mail — preparing and bagging daily mail for collection.
- Monitoring stationery supplies — ordering stock as required.
- Supporting the Home Manager — undertaking additional duties aligned with your skills and competencies.
- Computer literacy is essential.
Why Join Quantum Care?
We value our teams and invest in their wellbeing, growth and success. In return for your dedication, you'll receive:
- Competitive salary with enhanced pay on weekends and Bank Holidays
- Clear career development pathways and recognition of milestones
- Firstclass inhouse training from day one
- Free Employee Assistance Programme offering 24/7 support
- Company pension scheme (after 1 year of service)
- Free DBS check and uniform
- Access to retail discounts and exclusive offers
- A supportive, valuesdriven workplace where your contribution truly matters
Terms and Conditions apply to all benefits
This is a fantastic opportunity to join a wellestablished organisation offering rewarding work, a strong sense of purpose and real opportunities for progression. We welcome applications from people of all backgrounds who have the right to work in the UK. Please note that we are unable to offer sponsorship at this time.
An Overseas Police Check/ Certificate of Good Conduct may be required if you have lived or worked outside the UK for 12 Months or more, spent a significant period overseas, or worked abroad in a position of trust. This will be in addition to a mandatory Enhanced DBS check.
#WEST
#J-18808-Ljbffr
Receptionist in Welwyn Garden City employer: Quantum Care
Quantum Care is an excellent employer, offering a supportive work culture that prioritises the well-being of both employees and residents. With competitive salaries, opportunities for career development, and a pension scheme after one year, working as a Housekeeper in Baldock not only allows you to make a meaningful impact on residents' lives but also fosters personal growth in a nurturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Welwyn Garden City
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Quantum Care and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Quantum Care and let us see your personality shine through!
We think you need these skills to ace Receptionist in Welwyn Garden City
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Quantum Care.
Get Familiar with Our Brand:Before applying, take some time to learn about Quantum Care and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Quantum Care
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Quantum Care.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Quantum Care will surely appreciate.
