At a Glance
- Tasks: Provide 2nd line support and solve technical issues for colleagues.
- Company: Join Quantum Care, a not-for-profit organisation dedicated to exceptional care services.
- Benefits: Competitive salary, car allowance, employee assistance programme, and career progression.
- Other info: Exciting opportunity with a supportive environment and growth potential.
- Why this job: Make a real difference while supporting a diverse team and enhancing digital development.
- Qualifications: Previous experience in 2nd line support and strong communication skills required.
The predicted salary is between 33000 - 35000 € per year.
Hours: 37 hours per week. Salary: £33,000 to £35,000 per annum, dependent on experience plus £5,500 car allowance. Location: Head Office, Welwyn Garden City and regular travel across all our sites.
About Quantum Care
Quantum Care is a not‑for‑profit organisation dedicated to delivering exceptional care services to over 2,000 older people across Hertfordshire, Bedfordshire and Essex. We’re proud of the work we do—and we’re looking for someone who shares that pride.
Role
We’re seeking a passionate, people‑focused 2nd Line Support Engineer who thrives on delivering outstanding customer service. You’ll be supporting colleagues with a wide range of technical abilities, so patience, empathy and clear communication are essential. If you enjoy solving problems, building relationships, and making a real difference, you’ll fit right in. You’ll also have the chance to get involved in project work, contributing directly to Quantum’s ongoing digital development and future growth.
Technical Responsibilities
- Diagnose and resolve 2nd line incidents across Windows OS, Microsoft 365, Active Directory and networking
- Manage user accounts, permissions and group policies
- Support hardware including laptops, desktops, printers and mobile devices
- Troubleshoot connectivity issues (Wi‑Fi, VPN, switches, routers)
- Use remote support tools to resolve issues efficiently
- Assist with IT projects, upgrades and system improvements
- Provide on‑site support across multiple locations (full driving licence and own vehicle required)
- Previous experience in this role is essential
What We Offer
- Free Employee Assistance Programme offering 24/7 support for work, family and life
- Company pension scheme (after 1 year of service)
- Free DBS check
- Access to retail discounts and exclusive offers
- A supportive, values‑driven environment with real opportunities for career progression
Terms and conditions apply to all benefits.
Additional Information
This is an exciting opportunity to join a well‑established organisation where your work truly matters. We welcome applications from people of all backgrounds who have the right to work in the UK. Please note that we are unable to offer sponsorship at this time.
2nd Line Support Engineer in Welwyn Garden City employer: Quantum Care
Quantum Care is an exceptional employer that prioritises a supportive and values-driven work culture, making it an ideal place for a 2nd Line Support Engineer. With a commitment to employee growth, you will have the opportunity to engage in meaningful project work while enjoying benefits such as a competitive salary, a generous car allowance, and access to a free Employee Assistance Programme. Located in Welwyn Garden City, you will be part of a dedicated team that makes a real difference in the lives of older people across the region.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Welwyn Garden City
✨Tip Number 1
Network like a pro! Reach out to current employees at Quantum Care on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for the technical side! Brush up on your knowledge of Windows OS, Microsoft 365, and networking. Be ready to showcase your problem-solving skills during the interview—maybe even bring examples of past issues you've resolved.
✨Tip Number 3
Show your passion for customer service! Quantum Care values empathy and clear communication, so be sure to highlight your experience in supporting users with varying technical abilities. Share stories that demonstrate your patience and people skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Quantum Care team. Let’s get you that interview!
We think you need these skills to ace 2nd Line Support Engineer in Welwyn Garden City
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience relevant to the 2nd Line Support Engineer role. We want to see how your skills in diagnosing issues and supporting users shine through!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your passion for customer service and problem-solving. Share specific examples of how you've made a difference in previous roles—this will help you stand out!
Showcase Your Technical Skills:Be sure to mention your experience with Windows OS, Microsoft 365, and networking. We’re looking for someone who can hit the ground running, so let us know what tools and technologies you’re familiar with.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Quantum Care
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and Active Directory. Be ready to discuss how you've diagnosed and resolved incidents in the past, as this will show your technical prowess and problem-solving skills.
✨Showcase Your People Skills
Since this role is all about delivering outstanding customer service, think of examples where you've demonstrated patience and empathy while helping others. Prepare to share stories that highlight your ability to communicate clearly with colleagues of varying technical abilities.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life support scenarios. Practice how you would troubleshoot connectivity issues or manage user accounts. This will help you articulate your thought process and approach to problem-solving during the interview.
✨Express Your Passion for Care
Quantum Care values individuals who are passionate about making a difference. Be prepared to discuss why you want to work in a not-for-profit organisation and how your values align with theirs. This will demonstrate your commitment to their mission and culture.
