At a Glance
- Tasks: Lead a team to create a welcoming environment for residents and visitors.
- Company: Join Quantum Care, a non-profit dedicated to enhancing the lives of older people.
- Benefits: Enjoy competitive pay, career development, and a supportive workplace.
- Other info: Be part of an exciting new care home with great progression opportunities.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: NVQ Level 4 in Hospitality Management and experience in a similar role.
The predicted salary is between 44489 - 44489 £ per year.
Contract: Full Time – Perm
Hour: 37 hours per week
Pay: £44,489 per annum
Shift: 9am to 5pm
Location: Oxhey Drive, South Oxhey, Watford, WD19 7HR
Quantum Care is a no‑for‑profit organisation supporting over 2,000 older people across Hertfordshire, Bedfordshire and Essex. Our mission is simple: to help our residents live well, with dignity, comfort and joy. To do that, we need people who care as much as we do and Make Every Day Matter.
Exciting developments are underway at Pinewood Lodge, which will soon relocate to a brand-new, purpose-built care home in South Oxhey. We are seeking an Experienced Hospitality Manager to join our Newly Developed Care Home Furzewood Lodge in South Oxhey. As a Hospitality Manager, you will be the welcoming face of our Home, providing a professional and friendly service to residents, visitors, colleagues and relatives.
What You’ll Bring:
- NVQ Level 4 (or equivalent) in Hospitality Management
- NVQ Level 4 in Health & Social Care (desirable)
- Minimum of 3 years’ experience in a similar role within a care, residential, hotel or hospitality environment
- Experience managing teams, including training and setting service standards
- Strong organisational, leadership and communication skills and conflict resolution skills
- A proactive, hands-on approach with a passion for high-quality service delivery
Your Day-to-Day Responsibilities:
- Team Management: Overseeing housekeeping, catering, activities, front of house (reception team) and maintenance staff. This includes Rotas, Training and development, Supervision/performance management, Event planning and execution, Documentations.
- Quality Standards: Maintaining high cleaning standard, ensuring quality dining experiences, activities, safety and room upkeep meet luxury and company brand standards while maintaining CQC (Care Quality Commission) compliance.
- Resident Experience: Acting as the primary liaison for residents and their families to ensure preferences are accommodated.
- Budget & Administration: Managing departmental budgets, stock take & inventory.
- Auditing: Ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all. Complete periodic audits, provide feedbacks, recommendations, and timelines for improvements.
- Meeting: Hold regular briefings and communication meetings with the team.
- Standard: Ensuring that dining rooms are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and care team to achieve this.
Why Join Quantum Care?
We value our teams and invest in their wellbeing, growth and success. In return for your dedication, you’ll receive:
- Competitive salary with enhanced pay on weekends and Bank Holidays
- Clear career development pathways and recognition of milestones
- First‑class in‑house training from day one
- Free Employee Assistance Programme offering 24/7 support
- Company pension scheme (after 1 year of service)
- Free DBS check and uniform
- Access to retail discounts and exclusive offers
- A supportive, values‑driven workplace where your contribution truly matters
Terms and Conditions apply to all benefits. This is a fantastic opportunity to join a well‑established organisation offering rewarding work, a strong sense of purpose and real opportunities for progression. We welcome applications from people of all backgrounds who have the right to work in the UK. Please note that we are unable to offer sponsorship at this time. An Overseas Police Check/ Certificate of Good Conduct may be required if you have lived or worked outside the UK for 12 Months or more, spent a significant period overseas, or worked abroad in a position of trust. This will be in addition to a mandatory Enhanced DBS check.
Hospitality Manager in Watford employer: Quantum Care
Quantum Care is an excellent employer, offering a supportive work culture that prioritises the well-being of both employees and residents. With competitive salaries, opportunities for career development, and a pension scheme after one year, working as a Housekeeper in Baldock not only allows you to make a meaningful impact on residents' lives but also fosters personal growth in a nurturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager in Watford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Quantum Care. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Quantum Care
Don't be shy about reaching out to Quantum Care directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Manager in Watford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Quantum Care and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Quantum Care
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
