At a Glance
- Tasks: Provide 2nd line support and solve technical issues for colleagues.
- Company: Join Quantum Care, a not-for-profit organisation dedicated to exceptional care services.
- Benefits: Competitive salary, car allowance, employee assistance programme, and career progression.
- Other info: Exciting opportunity with a supportive environment and growth potential.
- Why this job: Make a real difference while supporting a diverse team and enhancing digital development.
- Qualifications: Previous experience in 2nd line support and strong communication skills required.
The predicted salary is between 33000 - 35000 € per year.
Hours: 37 hours per week. Salary: £33,000 to £35,000 per annum, dependent on experience plus £5,500 car allowance. Location: Head Office, Welwyn Garden City and regular travel across all our sites.
About Quantum Care
Quantum Care is a not‑for‑profit organisation dedicated to delivering exceptional care services to over 2,000 older people across Hertfordshire, Bedfordshire and Essex. We’re proud of the work we do—and we’re looking for someone who shares that pride.
Role
We’re seeking a passionate, people‑focused 2nd Line Support Engineer who thrives on delivering outstanding customer service. You’ll be supporting colleagues with a wide range of technical abilities, so patience, empathy and clear communication are essential. If you enjoy solving problems, building relationships, and making a real difference, you’ll fit right in. You’ll also have the chance to get involved in project work, contributing directly to Quantum’s ongoing digital development and future growth.
Technical Responsibilities
- Diagnose and resolve 2nd line incidents across Windows OS, Microsoft 365, Active Directory and networking
- Manage user accounts, permissions and group policies
- Support hardware including laptops, desktops, printers and mobile devices
- Troubleshoot connectivity issues (Wi‑Fi, VPN, switches, routers)
- Use remote support tools to resolve issues efficiently
- Assist with IT projects, upgrades and system improvements
- Provide on‑site support across multiple locations (full driving licence and own vehicle required)
- Previous experience in this role is essential
What We Offer
- Free Employee Assistance Programme offering 24/7 support for work, family and life
- Company pension scheme (after 1 year of service)
- Free DBS check
- Access to retail discounts and exclusive offers
- A supportive, values‑driven environment with real opportunities for career progression
Terms and conditions apply to all benefits.
Additional Information
This is an exciting opportunity to join a well‑established organisation where your work truly matters. We welcome applications from people of all backgrounds who have the right to work in the UK. Please note that we are unable to offer sponsorship at this time.
2nd Line Support Engineer employer: Quantum Care
Quantum Care is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive, values-driven environment where your contributions truly matter. With a focus on career progression and a comprehensive benefits package including a company pension scheme and 24/7 Employee Assistance Programme, you will thrive in a culture that values empathy, teamwork, and innovation. Located in Welwyn Garden City, this role as a 2nd Line Support Engineer not only allows you to make a meaningful impact on the lives of older people but also provides opportunities for personal and professional growth across multiple sites.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Quantum Care on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of Windows OS, Microsoft 365, and networking. We recommend setting up a mock interview with a friend to practice explaining your thought process when troubleshooting.
✨Tip Number 3
Show off your people skills! During interviews, share examples of how you’ve helped colleagues in the past. Highlight your patience and empathy—these are key traits for a 2nd Line Support Engineer at Quantum Care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Quantum Care.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience relevant to the 2nd Line Support Engineer role. We want to see how your skills in diagnosing issues and supporting users shine through!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your passion for customer service and problem-solving. Share specific examples of how you've made a difference in previous roles—this will help you stand out!
Showcase Your Technical Skills:Don’t forget to mention your technical expertise with Windows OS, Microsoft 365, and networking. We’re looking for someone who can hit the ground running, so let us know what tools and technologies you’re comfortable with.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us during the process!
How to prepare for a job interview at Quantum Care
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and Active Directory. Be ready to discuss how you've diagnosed and resolved incidents in the past, as this will show your technical prowess and problem-solving skills.
✨Showcase Your People Skills
Since this role is all about delivering outstanding customer service, think of examples where you've demonstrated patience and empathy while helping others. Prepare to share stories that highlight your ability to communicate clearly with colleagues of varying technical abilities.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle specific technical issues or user complaints. This will help you demonstrate your critical thinking and troubleshooting skills effectively.
✨Express Your Passion for Care
Quantum Care values individuals who are passionate about making a difference. Be prepared to discuss why you want to work in a not-for-profit organisation and how your values align with theirs. Showing genuine enthusiasm for their mission can set you apart from other candidates.
