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- Tasks: Lead customer print trials and ensure smooth onboarding for new clients.
- Company: Join a pioneering tech company at the forefront of innovation.
- Benefits: Enjoy 30 days annual leave, flexible hours, and remote work options.
- Why this job: Make a real impact by transforming customer experiences with cutting-edge technology.
- Qualifications: Experience in customer trials and strong problem-solving skills required.
- Other info: Opportunity to shape a new function in a dynamic startup environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Solutions Engineer to help us convert more interested lead Quantum Base print trials and customer onboarding from initial sales meetings through to live production. You’ll work very closely with our customers, our Commercial Team, and the rest of Quantum Base to teach potential customers about our solution, help them get production ready and turn them into paying customers. You will act as the technical authority during the sales process. This is the first external hire into the new Customer Implementation function, so you’ll be able to put your mark on the business and the way we do things. Given that, we’re looking for people who have startup experience, or are happy with creating new approaches where they don’t exist. Our solution is fundamentally a scientific invention, but our IP is implemented using our mobile SDK, our cloud, our manufacturing software and our ink. You will need to have experience with software and technology, however print experience is not required (we have experts who can teach you the intricacies of printing).
Location: This role will involve a lot of international travel to conduct print trials and implementations. When not travelling, it would be beneficial to have at least 2 days per week on-site in either in our London offices or Lancaster University office and lab.
Key Responsibilities- Pre-Sales Technical Support
- Partner with the commercial team from an early stage on sales opportunities
- Provide technical validation and feasibility assessments
- Participate in technical deep dives with customers
- Help set realistic expectations around timelines, constraints, and risks
- Lead end-to-end execution of customer print trials
- Design trial plans, success criteria, and acceptance metrics
- Support live production tests on customer print lines
- Troubleshoot real-world issues across data, workflow, and print production
- Liaise with our science team to deliver print trial results and learnings
- Own technical onboarding for new customers post-sale
- Integrate the Q-ID technology stack into our customers systems
- Ensure tools are in place for quality assurance
- Ensure customers are production-ready and self-service through training
- Feed customer learnings back into Quantum Base for continuous improvement
- Help build repeatable trial and onboarding playbooks
- Proven experience running customer trials or pilots
- Comfortable leading technical conversations with senior customer stakeholders
- Able to manage ambiguity and guide customers through new operational models
- Great problem-solver
- Prior role as Solutions Engineer, Technical Account Manager, or Implementation Engineer.
- Startup or scale-up experience (or very comfortable with ambiguity).
- Strong project management skills with the ability to manage multiple customers and projects at the same time.
- Familiarity implementing new software or technical processes into existing enterprise workflows or production lines.
- The border of physical and digital.
- Good knowledge of software and technology, including mobile SDKs, cloud APIs etc
- Excellent communication and teamwork skills
- Customer print trials run smoothly and meet agreed success criteria
- Customers move confidently from pilot to scaled production
- Production issues are identified early and resolved pragmatically
- Quantum Base implementations become more repeatable and predictable over time
- Customers trust you as the technical authority in the room
- 30 days annual leave (on top of public holidays)
- Flexible Working Hours - we are flexible with what hours you work
- Remote Working - we offer part time remote working for all our staff
- Cycle to Work Scheme - Big savings when buying a bicycle through the business.
- Pension
- Bonus
- Participation in the company share scheme
If you are a collaborative and dedicated engineer ready to take your career to the next level, we want to hear from you.
Solutions Engineer employer: Quantum Base
Contact Detail:
Quantum Base Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical expertise. This is especially important for a Solutions Engineer role where demonstrating your problem-solving abilities can set you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your experience aligns with their needs, especially around customer trials and technical onboarding. Practice common interview questions to boost your confidence.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from interested candidates. It shows initiative and enthusiasm. Plus, it’s a great way to ensure your application gets into the right hands quickly.
We think you need these skills to ace Solutions Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Engineer role. Highlight your relevant experience, especially in customer trials or technical conversations, and show us how you can bring value to our team.
Showcase Your Problem-Solving Skills: We love a good problem-solver! In your application, share examples of how you've tackled challenges in previous roles. This will help us see how you can navigate the ambiguity we often face in a startup environment.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to understand your experience and skills without having to decipher complex terms.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from interested candidates!
How to prepare for a job interview at Quantum Base
✨Know Your Tech Inside Out
As a Solutions Engineer, you'll need to demonstrate your technical expertise. Brush up on the software and technology relevant to the role, especially mobile SDKs and cloud APIs. Be ready to discuss how you’ve implemented new tech in previous roles and how it can apply to Quantum Base.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled real-world issues in customer trials or implementations. Highlight your ability to manage ambiguity and guide customers through new operational models. This will show that you're not just technically savvy but also a great problem-solver.
✨Understand the Customer Journey
Familiarise yourself with the entire customer onboarding process from initial sales meetings to live production. Be prepared to discuss how you would lead print trials and ensure customers are production-ready. This shows you’re thinking about the bigger picture and how to make their experience seamless.
✨Be Ready for Technical Conversations
Since you'll be acting as the technical authority, practice leading discussions with senior stakeholders. Prepare to set realistic expectations around timelines and constraints. This will demonstrate your confidence and ability to communicate effectively with customers.