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- Tasks: Help convert leads into paying customers by providing technical support and managing print trials.
- Company: Join Quantum Base, a pioneering tech company revolutionising anti-counterfeit solutions.
- Benefits: Enjoy 30 days annual leave, flexible hours, remote work options, and a relocation package.
- Why this job: Be at the forefront of quantum technology and make a real-world impact.
- Qualifications: Experience in customer trials, strong problem-solving skills, and a tech-savvy mindset.
- Other info: Dynamic startup environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
At Quantum Base, our mission is to use science to improve the world. We were founded by Professor Robert Young to create practical quantum technologies that anyone can use. Our niche is applying quantum science to create anti-counterfeit solutions that actually work. Quantum Base has invented the Q-ID, a small atomic fingerprint that can go on anything, can be authenticated with any smartphone, and cannot be counterfeited. Q-IDs are novel, are covered by 40+ patents, and eliminate counterfeits in industries like pharmaceuticals, currency and luxury goods. No other solution offers 100% secure authentication on a smartphone - what we do is truly world leading. We’re listed on the London Stock Exchange, and on a growth journey to bring our inventions to the world. We’re looking for new team members to join our team working at the leading edge of science.
Location: Minimum 2 days per week in our Lancaster University offices, when not attending customer sites. This is to ensure you have access to our labs, our scientists, and can pick up our technology as quickly as possible. Regular international travel will be required.
About the Role: We are looking for a Solutions Engineer to help us convert more interested lead Quantum Base print trials and customer onboarding from initial sales meetings through to live production. You’ll work very closely with our customers, our Commercial Team, and the rest of Quantum Base to teach potential customers about our solution, help them get production ready and turn them into paying customers. You will act as the technical authority during the sales process. This is the first external hire into the new Customer Implementation function, so you’ll be able to put your mark on the business and the way we do things. Given that, we’re looking for people who have startup experience, or are happy with creating new approaches where they don’t exist.
Our solution is fundamentally a scientific invention, but our IP is implemented using our mobile SDK, our cloud, our manufacturing software and our ink. You will need to have experience with software and technology, however print experience is not required (we have experts who can teach you the intricacies of printing).
Key Responsibilities:
- Pre-Sales Technical Support
- Partner with the commercial team from an early stage on sales opportunities
- Provide technical validation and feasibility assessments
- Participate in technical deep dives with customers
- Help set realistic expectations around timelines, constraints, and risks
- Lead end-to-end execution of customer print trials
- Design trial plans, success criteria, and acceptance metrics
- Support live production tests on customer print lines
- Troubleshoot real-world issues across data, workflow, and print production
- Liaise with our science team to deliver print trial results and learnings
- Own technical onboarding for new customers post-sale
- Integrate the Q-ID technology stack into our customers systems
- Ensure tools are in place for quality assurance
- Ensure customers are production-ready and self-service through training
- Feed customer learnings back into Quantum Base for continuous improvement
- Help build repeatable trial and onboarding playbooks
Required Experience & Skills:
- Proven experience running customer trials or pilots
- Comfortable leading technical conversations with senior customer stakeholders
- Able to manage ambiguity and guide customers through new operational models
- Great problem-solver
- Solutions Expertise
- Prior role as Solutions Engineer, Technical Account Manager, or Implementation Engineer
- Startup or scale-up experience (or very comfortable with ambiguity)
- Strong project management skills with the ability to manage multiple customers and projects at the same time
- Technical & Systems Skills
- Familiarity implementing new software or technical processes into existing enterprise workflows or production lines
- Good knowledge of software and technology, including mobile SDKs, cloud APIs etc
- Excellent communication and teamwork skills
What Success Looks Like in This Role:
- Customer print trials run smoothly and meet agreed success criteria
- Customers move confidently from pilot to scaled production
- Production issues are identified early and resolved pragmatically
- Quantum Base implementations become more repeatable and predictable over time
- Customers trust you as the technical authority in the room
We’re continually updating and improving our benefits. Some of our benefits include:
- 30 days annual leave (on top of public holidays)
- Relocation package available if you want to move to Lancaster
- Flexible Working Hours - we are flexible with what hours you work
- Remote Working - we offer part time remote working for all our staff
- Cycle to Work Scheme - Big savings when buying a bicycle through the business
- Pension
- Bonus
- Participation in the company share scheme
If you are a collaborative and dedicated engineer ready to take your career to the next level, we want to hear from you.
Solutions Engineer in Lancaster employer: Quantum Base
Contact Detail:
Quantum Base Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer in Lancaster
✨Tip Number 1
Get to know Quantum Base and their mission! Research their technology and understand how the Q-ID works. This will help you speak confidently about their solutions during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events where Quantum Base might be present. Building relationships can give you insider info and potentially a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical conversations! Brush up on your knowledge of software and technology, especially mobile SDKs and cloud APIs. Being able to discuss these topics will position you as a strong candidate who can handle the technical aspects of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Quantum Base team and ready to contribute to their innovative journey.
We think you need these skills to ace Solutions Engineer in Lancaster
Some tips for your application 🫡
Show Your Passion for Science: When writing your application, let your enthusiasm for science and technology shine through. We love candidates who are excited about using their skills to make a real-world impact, just like we do at Quantum Base!
Tailor Your Experience: Make sure to highlight your relevant experience in customer trials or technical roles. We want to see how your background aligns with the Solutions Engineer position, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for our team. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Quantum Base!
How to prepare for a job interview at Quantum Base
✨Know Your Quantum Stuff
Make sure you brush up on quantum technologies and how they apply to anti-counterfeit solutions. Understanding the Q-ID and its unique features will help you impress the interviewers and show that you're genuinely interested in their mission.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully tackled complex problems, especially in customer trials or technical implementations. This will demonstrate your ability to manage ambiguity and guide customers through new operational models.
✨Communicate Like a Pro
Since you'll be leading technical conversations with senior stakeholders, practice articulating complex ideas clearly and concisely. Use relatable analogies if necessary, and be ready to answer questions about how you would handle specific scenarios.
✨Be Ready to Collaborate
Quantum Base values teamwork, so come prepared to discuss how you've worked effectively with cross-functional teams in the past. Highlight your experience in integrating new software or processes into existing workflows, as this will be crucial for the role.
