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For Companies At a Glance
- Tasks: Lead customer print trials and ensure smooth onboarding for new clients.
- Company: Join a pioneering tech company in Lancaster with a startup vibe.
- Benefits: Enjoy 30 days annual leave, flexible hours, remote work, and a relocation package.
- Why this job: Make a real impact by guiding customers through innovative tech solutions.
- Qualifications: Experience in customer-facing roles and strong problem-solving skills required.
- Other info: Be part of a dynamic team with opportunities for growth and learning.
The predicted salary is between 28800 - 48000 £ per year.
About the Role
We are looking for a Solutions Engineer to help us convert more interested lead Quantum Base print trials and customer onboarding from initial sales meetings through to live production. You'll work very closely with our customers, our Commercial Team, and the rest of Quantum Base to teach potential customers about our solution, help them get production ready and turn them into paying customers. You will act as the technical authority during the sales process. This is the first external hire into the new Customer Implementation function, so you'll be able to put your mark on the business and the way we do things. Given that, we're looking for people who have startup experience, or are happy with creating new approaches where they don't exist. Our solution is fundamentally a scientific invention, but our IP is implemented using our mobile SDK, our cloud, our manufacturing software and our ink. You will need to have experience with software and technology, however print experience is not required (we have experts who can teach you the intricacies of printing).
Key Responsibilities
- Pre-Sales Technical Support
- Partner with the commercial team from an early stage on sales opportunities
- Provide technical validation and feasibility assessments
- Participate in technical deep dives with customers
- Help set realistic expectations around timelines, constraints, and risks
- Print Trials & Proofs of Concept
- Lead end-to-end execution of customer print trials
- Design trial plans, success criteria, and acceptance metrics
- Support live production tests on customer print lines
- Troubleshoot real-world issues across data, workflow, and print production
- Liaise with our science team to deliver print trial results and learnings
- Customer Onboarding & Implementation
- Own technical onboarding for new customers post-sale
- Integrate the Q-ID technology stack into our customers systems
- Ensure tools are in place for quality assurance
- Ensure customers are production-ready and self-service through training
- Internal Feedback & Enablement
- Feed customer learnings back into Quantum Base for continuous improvement
- Help build repeatable trial and onboarding playbooks
Required Experience & Skills
- Customer-facing Leadership
- Proven experience running customer trials or pilots
- Comfortable leading technical conversations with senior customer stakeholders
- Able to manage ambiguity and guide customers through new operational models
- Great problem-solver
- Solutions Expertise
- Prior role as Solutions Engineer, Technical Account Manager, or Implementation Engineer.
- Startup or scale-up experience (or very comfortable with ambiguity).
- Strong project management skills with the ability to manage multiple customers and projects at the same time.
- Technical & Systems Skills
- Familiarity implementing new software or technical processes into existing enterprise workflows or production lines.
- The border of physical and digital.
- Good knowledge of software and technology, including mobile SDKs, cloud APIs etc
- Excellent communication and teamwork skills
What Success Looks Like in This Role
- Customer print trials run smoothly and meet agreed success criteria
- Customers move confidently from pilot to scaled production
- Production issues are identified early and resolved pragmatically
- Quantum Base implementations become more repeatable and predictable over time
- Customers trust you as the technical authority in the room
Benefits
We're continually updating and improving our benefits. Some of our benefits include:
- 30 days annual leave (on top of public holidays)
- Relocation package available if you want to move to Lancaster
- Flexible Working Hours - we are flexible with what hours you work
- Remote Working - we offer part time remote working for all our staff
- Cycle to Work Scheme - Big savings when buying a bicycle through the business.
- Pension
- Bonus
- Participation in the company share scheme
If you are a collaborative and dedicated engineer ready to take your career to the next level, we want to hear from you.
Solutions Engineer / / Lancaster, UK employer: Quantum Base Limited
Contact Detail:
Quantum Base Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer / / Lancaster, UK
✨Tip Number 1
Get to know the company inside out! Research Quantum Base, their products, and their culture. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those technical conversations! Brush up on your software and technology skills, especially around mobile SDKs and cloud APIs. Being able to speak confidently about these topics will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Quantum Base.
We think you need these skills to ace Solutions Engineer / / Lancaster, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Engineer role. Highlight your relevant experience, especially in customer-facing roles and technical conversations, to show us you’re the right fit for our team.
Showcase Your Problem-Solving Skills: We love a good problem-solver! In your application, share examples of how you've tackled challenges in previous roles. This will help us see how you can handle the ambiguity and complexities of our startup environment.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to understand your experience and skills without having to decipher complicated terms!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Quantum Base Limited
✨Know Your Tech Inside Out
As a Solutions Engineer, you'll need to demonstrate your technical expertise. Brush up on the software and technology relevant to the role, especially mobile SDKs and cloud APIs. Be ready to discuss how you can integrate these into existing workflows.
✨Showcase Your Customer-Facing Skills
This role is all about working closely with customers. Prepare examples of how you've successfully led customer trials or managed technical conversations. Highlight your ability to guide clients through ambiguity and new operational models.
✨Prepare for Problem-Solving Scenarios
Expect to face real-world issues during the interview. Think of specific challenges you've encountered in previous roles and how you resolved them. This will show your problem-solving skills and readiness to tackle production issues.
✨Emphasise Your Startup Experience
Since this is a new function within Quantum Base, they value candidates with startup experience. Share your experiences of creating new approaches and adapting to change. This will demonstrate your fit for their dynamic environment.