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- Tasks: Assist with pension queries and provide top-notch customer service.
- Company: Join a friendly, close-knit team at Quantum Advisory.
- Benefits: Enjoy flexible hours, 24 days holiday, and a structured training plan.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong organisational skills are a must.
The predicted salary is between 26250 - 26250 £ per year.
We are looking for an Assistant Pensions Administrator to join our team and provide a high-quality service to pension scheme members. This role is ideal for someone who enjoys customer contact, is highly organised and thrives in a busy, deadline-driven environment.
You will be responsible for answering pension-related queries from members, ensuring accurate and timely responses across multiple communication channels.
Key responsibilities include:- Responding to member queries via telephone, email, and written correspondence
- Delivering clear, professional, and empathetic customer service
- Managing a busy and varied workload, prioritising tasks effectively
- Meeting internal and external deadlines consistently
- Maintaining accurate records using a CRM system
- Liaising with colleagues to resolve queries efficiently
- Supporting general pensions administration as required
We are looking for someone who:
- Has previous customer service or administration experience
- Is confident and comfortable speaking on the phone
- Has excellent organisation and time management skills
- Can manage multiple tasks while maintaining accuracy
- Is reliable and deadline-focused
- Has good IT skills, including experience using CRM systems
- Has strong written communication skills for letters and emails
- Knowledge or experience using spreadsheets, including Excel, would be beneficial.
Work for us and you will become part of a close-knit team that is skilled, experienced and passionate about delivering a high-quality consultancy service to our corporate and trustee clients. We offer a friendly place to work with flexible working hours, 24 days' holiday per year with holiday trading, volunteering leave, flexible benefits to suit your personal circumstances, DC pension scheme, and a discretionary annual bonus. You will also be offered a structured study and training plan and will be given the chance to further develop your skills and career.
Quantum Advisory is an equal opportunities employer and committed to diversity and inclusion and we are a Disability Confident Committed Employer. A basic DBS check is required for this position.
If you are interested in applying for this role, please submit your CV. Please note the closing date for applications is Wednesday 29th April 2026. We reserve the right to close this vacancy early if a high volume of suitable applications are received.
Assistant Pensions Administrator in Cardiff employer: Quantum Advisory
Contact Detail:
Quantum Advisory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Pensions Administrator in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Assistant Pensions Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. Remember, they want to see how you handle queries and manage your time, so be ready to share examples from your past experiences.
✨Tip Number 3
Show off your skills! If you’ve got experience with CRM systems or Excel, make sure to highlight that in conversations. Bring it up during interviews or networking events to demonstrate your fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Quantum. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Pensions Administrator in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and administration experience. We want to see how your skills match the role of Assistant Pensions Administrator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Be Clear and Concise: When filling out your application, make sure your responses are clear and to the point. We appreciate well-structured information that’s easy to read, especially since you’ll be handling queries from members in a similar way.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click that APPLY button!
How to prepare for a job interview at Quantum Advisory
✨Know Your Pensions Basics
Before the interview, brush up on your knowledge of pensions and the specific services offered by the company. Understanding key terms and processes will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved queries effectively or managed a busy workload, as this aligns perfectly with the responsibilities of the Assistant Pensions Administrator.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time. You might want to share specific tools or methods you use to stay organised, especially when handling multiple queries or deadlines, as this is crucial for the role.
✨Practice Clear Communication
Since the role involves responding to queries via various channels, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend to refine your verbal and written communication skills, ensuring you come across as empathetic and approachable.