Job Title: Assistant Pensions Administrator
Location: Cardiff with Hybrid working
Salary: £26,250 per annum
Job Type: Permanent, Full Time
About the role:
We are looking for an Assistant Pensions Administrator to join our team and provide a high-quality service to pension scheme members. This role is ideal for someone who enjoys customer contact, is highly organised and thrives in a busy, deadline-driven environment.
Key responsibilities include:
- Responding to member queries via telephone, email, and written correspondence
- Delivering clear, professional, and empathetic customer service
- Managing a busy and varied workload, prioritising tasks effectively
- Meeting internal and external deadlines consistently
- Maintaining accurate records using a CRM system
- Liaising with colleagues to resolve queries efficiently
- Supporting general pensions administration as required
About you:
- Has previous customer service or administration experience
- Is confident and comfortable speaking on the phone
- Has excellent organisation and time management skills
- Can manage multiple tasks while maintaining accuracy
- Is reliable and deadline-focused
- Has good IT skills, including experience using CRM systems
- Has strong written communication skills for letters and emails
Knowledge or experience using spreadsheets, including Excel, would be beneficial.
Why Quantum?
Work for us and you will become part of a close-knit team that is skilled, experienced and passionate about delivering a high-quality consultancy service to our corporate and trustee clients.
Benefits and perks
- We offer a friendly place to work with flexible working hours
- 24 days' holiday per year with holiday trading
- volunteering leave
- flexible benefits to suit your personal circumstances
- DC pension scheme
- and a discretionary annual bonus
- You will also be offered a structured study and training plan
- and will be given the chance to further develop your skills and career.
Quantum Advisory is an equal opportunities employer and committed to diversity and inclusion and we are a Disability Confident Committed Employer. A basic DBS check is required for this position.
We reserve the right to close this vacancy early if a high volume of suitable applications are received.
Candidates with experience of; Junior Pensions Caseworker, Pensions Administrator, Pension Data Administrator, Client Services Executive, Customer Service Executive, Office Administrator, Pension Administration may also be considered for this position.
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Assistant Pensions Administrator in Cardiff employer: Quantum Advisory
Quantum is an excellent employer for those seeking a fulfilling career in pensions administration, offering a supportive and friendly work environment in Amersham. With flexible working hours, generous holiday allowances, and a commitment to professional development through structured training and study plans, employees are empowered to grow their skills while enjoying a healthy work-life balance. Join a passionate team dedicated to delivering high-quality consultancy services, where your contributions are valued and rewarded.
