At a Glance
- Tasks: Support clients globally by resolving requests and enhancing their experience with our software.
- Company: Join a dynamic team at a leading tech company based in Reading.
- Benefits: Remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Opportunity for career advancement and occasional travel to the Reading office.
- Why this job: Make a real difference in customer satisfaction while working with innovative technologies.
- Qualifications: Experience in SQL and strong communication skills are essential.
The predicted salary is between 37350 - 45650 £ per year.
Our Reading based client is seeking a Application Support Analyst to join their Support team on a permanent basis.
This role is remote however might require travel to their Reading based site on occasion.
You’ll work closely with the wider Support team and report into the Support Manager.
Their software applications are built using a mix of .
Net technologies and mobile technologies.
General duties: Work as part of a team that acts as primary contact for clients in multiple locations across the globe.
Logging, investigating and resolving customer requests and progressing them in line with defined SLAs whilst keeping the customer fully up to date.
Always working to provide exemplary levels of customer service, strong communication with customers keeping them at focus.
Deployment and configuration of applications remotely and occasionally on-site.
Maintain documentation that aids support (support request records, troubleshooting guides, process documents).
Performing Testing and Quality Assurance work on new and existing software.
Proactively identifying ways to improve processes and ultimately the customers experience.
Delivering occasional training to clients and colleagues.
Covering out of hours on call work on a scheduled basis.
The ideal candidate will be available to interview via Teams w/c 24th and start after 17th of September.
You’ll ne...
Application Support Analyst - SQL - Remote employer: Quantock Talent Limited
At Quantock Talent Limited, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our National Account Managers enjoy competitive compensation, including an OTE of £60k, alongside opportunities for professional growth and development within the thriving Property Maintenance/FM sector. With a focus on employee well-being and a commitment to excellence, we provide a supportive environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst - SQL - Remote
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Quantock Talent Limited or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Quantock Talent Limited.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Quantock Talent Limited.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Quantock Talent Limited that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Application Support Analyst - SQL - Remote
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Quantock Talent Limited.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Quantock Talent Limited and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Quantock Talent Limited
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Quantock Talent Limited uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
