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- Tasks: Lead customer success initiatives and manage NHS partnerships in a dynamic healthcare tech environment.
- Company: Global leader in data science and AI, focused on transforming healthcare.
- Benefits: Hybrid work, private medical insurance, and opportunities for professional growth.
- Why this job: Make a real impact in healthcare by leveraging AI and enhancing customer experiences.
- Qualifications: Proven experience in customer success within healthcare technology and a passion for AI.
- Other info: Join a forward-thinking team dedicated to innovation and excellence.
The predicted salary is between 43200 - 72000 £ per year.
A global data science and AI leader is seeking a Customer Success Lead based in London to build and lead their customer success functions. This role involves designing end-to-end customer success processes, managing NHS trust partnerships, and demonstrating value through metrics.
Ideal candidates should have a proven track record in customer success within healthcare technology and a passion for AI. The position offers hybrid work arrangements and private medical insurance among other benefits.
Health SaaS Customer Success Lead — NHS & AI in London employer: Quantium
Contact Detail:
Quantium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health SaaS Customer Success Lead — NHS & AI in London
✨Tip Number 1
Network like a pro! Reach out to folks in the healthcare tech space, especially those connected to NHS partnerships. A friendly chat can open doors and give you insights that might just land you that Customer Success Lead role.
✨Tip Number 2
Show off your metrics! When you get the chance to chat with potential employers, be ready to discuss how you've demonstrated value in previous roles. Numbers speak louder than words, so have those success stories at the tip of your tongue.
✨Tip Number 3
Tailor your approach! Make sure to highlight your passion for AI and how it ties into customer success in healthcare. We want to see how you can bring that unique perspective to the table, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make it happen!
We think you need these skills to ace Health SaaS Customer Success Lead — NHS & AI in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Lead. Highlight your experience in healthcare technology and any metrics you've used to demonstrate success. We want to see how you can bring value to our NHS partnerships!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for AI and customer success, and explain why you're the perfect fit for this role. We love hearing personal stories that connect your experience to what we do at StudySmarter.
Showcase Your Metrics: Since this role involves demonstrating value through metrics, be sure to include specific examples of how you've measured success in previous roles. We’re all about data-driven decisions, so show us what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Quantium
✨Know Your Stuff
Make sure you brush up on the latest trends in healthcare technology and AI. Familiarise yourself with the NHS and its trust partnerships, as well as any relevant metrics that demonstrate customer success. This knowledge will show your passion and expertise during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed customer success functions. Highlight how you designed processes or improved metrics, especially in a healthcare context. This will help the interviewers see how your experience aligns with their needs.
✨Ask Insightful Questions
Come prepared with questions that show your interest in the company and the role. Ask about their current customer success strategies or how they measure value for NHS partnerships. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Emphasise Team Collaboration
Customer success isn't just about individual performance; it's about working with various teams. Be ready to discuss how you've collaborated with sales, product, and support teams in the past. This will highlight your ability to lead and build relationships across departments.
