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For Companies At a Glance
- Tasks: Lead customer success initiatives and enhance client relationships in the health sector.
- Company: Join Quantium, a global leader in data science and AI.
- Benefits: Permanent full-time role with competitive salary and growth opportunities.
- Why this job: Make a real impact on healthcare outcomes through innovative data solutions.
- Qualifications: Experience in customer success and strong relationship management skills.
- Other info: Be part of a dynamic team driving change in the health industry.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Job Type: Permanent - Full Time
Location: London
Job Category: Customer Success, Health
Who is Quantium?
Quantium is a world leader in data science and artificial intelligence. Established in Australia in 2002, Quantium is a global team of more than 1,200 people across 14 locations with a unique blend of capabilities across product and consulting services to help businesses unlock value from data and analytics. We forge a better, more intelligent world by partnering with the world's largest corporations. Our Quantium Health UK team delivers AI, analytics, and digital consulting services and products to clients within Health, Life Sciences and HealthTech. Our purpose is to harness the power of data and drive improved outcomes for patients and clinicians.
As we scale our AI-driven product portfolio in the UK, with Quail (Quality AI & Learning) as our flagship offering, we are seeking a Customer Success Lead to build and lead our customer success and partnership management function from the ground up. This is a unique opportunity to define, implement, and continuously improve the end-to-end customer journey for our NHS trust clients.
How will you make an impact?
- Build from scratch: Design and implement end-to-end customer success processes covering implementation, onboarding, training, value monitoring, and community management for our product portfolio
- Own client relationships: Manage existing NHS trust partnerships, ensuring high renewal rates and maximising client satisfaction
- Demonstrate value: Develop and execute value realisation frameworks that track product usage, outcome metrics, and ROI to demonstrate tangible impact to client stakeholders
- Drive growth: Lead commercial management of renewals, identify expansion opportunities through cross-sell and upsell, and develop consulting opportunities that emerge from client relationships
- Build community: Create and nurture a client community that facilitates peer learning, shares best practices, and drives collaborative innovation across NHS trusts
The superpowers you'll be bringing to the team
- Customer success expertise: Proven track record in customer success
Customer Success Lead | Health in London employer: Quantium
Contact Detail:
Quantium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead | Health in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the health sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, make sure to highlight your customer success expertise. Share specific examples of how you've driven client satisfaction and growth in previous roles. Numbers speak volumes!
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand their customer success processes and think about how you can contribute to building and improving them. Tailor your answers to show you’re the perfect fit for their unique needs.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm. Plus, it’s a great way to ensure your application gets seen by the right people!
We think you need these skills to ace Customer Success Lead | Health in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Lead role. Highlight your experience in customer success, especially in health or tech sectors, to show us you’re the perfect fit!
Showcase Your Impact: When detailing your previous roles, focus on the impact you made. Use metrics and examples to demonstrate how you improved client satisfaction or drove growth. We love seeing tangible results!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build relationships and foster community, so don’t be afraid to show us who you are and what you’re passionate about.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Quantium!
How to prepare for a job interview at Quantium
✨Know Your Customer Success Fundamentals
Make sure you brush up on the key principles of customer success, especially in the health sector. Understand how to design and implement customer success processes, as this role is all about building from scratch. Be ready to discuss your past experiences and how they relate to managing client relationships effectively.
✨Showcase Your Data Savvy
Since Quantium is all about data science and AI, be prepared to talk about how you've used data to drive customer success in previous roles. Bring examples of how you've tracked product usage and demonstrated ROI to clients. This will show that you can handle the analytical side of the job.
✨Demonstrate Your Relationship Management Skills
This role involves owning client relationships, so think of specific instances where you've successfully managed partnerships. Highlight your strategies for ensuring high renewal rates and maximising client satisfaction. Being able to articulate your approach to nurturing these relationships will set you apart.
✨Be Ready to Discuss Community Building
Creating a client community is a key part of this role. Think about how you've facilitated peer learning or shared best practices in the past. Prepare to share ideas on how you would foster collaboration and innovation among NHS trusts, as this will show your proactive mindset.
