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- Tasks: Lead customer success initiatives and enhance client relationships in the healthcare sector.
- Company: Join Quantium, a global leader in data science and AI with a vibrant team culture.
- Benefits: Enjoy private medical insurance, hybrid work, and remote working options.
- Why this job: Make a real impact in healthcare by transforming customer success with AI technology.
- Qualifications: Experience in customer success or account management within healthcare tech is essential.
- Other info: Embrace diversity and forge your own career path in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Who is Quantium? Quantium is a world leader in data science and artificial intelligence. Established in Australia in 2002, Quantium is a global team of more than 1,200 people across 14 locations with a unique blend of capabilities across product and consulting services to help businesses unlock value from data and analytics. We forge a better, more intelligent world by partnering with the world's largest corporations. Our Quantium Health UK team delivers AI, analytics, and digital consulting services and products to clients within Health, Life Sciences and HealthTech. Our purpose is to harness the power of data and drive improved outcomes for patients and clinicians.
As we scale our AI-driven product portfolio in the UK, with Quail (Quality AI & Learning) as our flagship offering, we are seeking a Customer Success Lead to build and lead our customer success and partnership management function from the ground up. This is a unique opportunity to define, implement, and continuously improve the end-to-end customer journey for our NHS trust clients.
How will you make an impact?
- Build from scratch: Design and implement end-to-end customer success processes covering implementation, onboarding, training, value monitoring, and community management for our product portfolio.
- Own client relationships: Manage existing NHS trust partnerships, ensuring high renewal rates and maximising client satisfaction.
- Demonstrate value: Develop and execute value realisation frameworks that track product usage, outcome metrics, and ROI to demonstrate tangible impact to client stakeholders.
- Drive growth: Lead commercial management of renewals, identify expansion opportunities through cross-sell and upsell, and develop consulting opportunities that emerge from client relationships.
- Build community: Create and nurture a client community that facilitates peer learning, shares best practices, and drives collaborative innovation across NHS trusts.
The superpowers you'll be bringing to the team
- Customer success expertise: Proven track record in customer success, account management, or partnership roles within healthcare technology or SaaS environments.
- NHS knowledge: Direct experience working with NHS trusts or UK healthcare organisations, with understanding of NHS structures, priorities, and stakeholder dynamics.
- Builder mindset: Demonstrated ability to build customer success processes and infrastructure from scratch.
- Commercial acumen: Experience managing renewals, expansion revenue, and achieving retention targets.
- Relationship builder: Exceptional skills in building trusted partnerships across organisational levels, from end-users to C-suite executives.
- AI enthusiasm: Passion for AI technology with genuine interest in leveraging AI to transform customer success processes and workflows.
Remember – you might not tick all the boxes, but don't let that stop you from applying. We're more interested in how you work, your ability to solve problems and think big.
What could your Quantium experience look like?
Working at Quantium will allow you to challenge your imagination. You will get to solve complex problems using rigour, precision and by asking great questions – but it also means you can think big, outside the box and push your problem-solving skills to the max.
By Joining The Quantium Team, You'll Get To
- Forge your path: So many of our team have moved around different teams or offices. You'll be in the driver's seat, and we empower you to make your career your own.
- Find your kind: Embrace diversity and connect with your tribe (think foodies, dog lovers, readers, or runners).
- Make an impact: Leave your mark. Your contributions resonate, regardless of your role or rank.
On top of the Quantium experience, you will enjoy a range of great benefits, including:
- Private medical insurance: Access convenient medical treatments without the hassle of waiting lists with our group private medical insurance.
- Hybrid work arrangements: Achieve work-life balance with 3 days in the office and 2 days from home.
- Remote working: Embrace the opportunity to work outside of your assigned home location for up to 2 months every year.
Customer Success Lead | Health employer: Quantium
Contact Detail:
Quantium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead | Health
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare tech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your customer success achievements, especially in healthcare. When you get the chance to chat with potential employers, share how you've made an impact in previous roles.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how your experience aligns with their goals, especially in AI and customer success.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining our team and gives us a better chance to connect with you. Plus, it’s super easy to do!
We think you need these skills to ace Customer Success Lead | Health
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Lead role. Highlight your experience in customer success, especially within healthcare technology or SaaS environments, and show us how you can bring value to our NHS trust clients.
Showcase Your NHS Knowledge: Since we’re looking for someone with a solid understanding of NHS structures and priorities, don’t shy away from mentioning any relevant experience. This will help us see how you can hit the ground running in this role.
Demonstrate Your Builder Mindset: We love a proactive approach! Share examples of how you've built customer success processes from scratch in the past. This will give us insight into your problem-solving skills and your ability to drive growth.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Quantium
✨Know Your NHS Stuff
Make sure you brush up on your knowledge of the NHS and its structures. Understanding how NHS trusts operate and their priorities will help you connect with the interviewers and demonstrate that you're the right fit for the Customer Success Lead role.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed client relationships or built customer success processes. Quantium is looking for someone who can hit the ground running, so highlight your achievements in similar environments.
✨Demonstrate Your AI Enthusiasm
Since this role involves leveraging AI to improve customer success, be ready to discuss your passion for AI technology. Share any relevant experiences or projects where you've used AI to drive results, as this will show your alignment with Quantium's mission.
✨Ask Insightful Questions
Prepare thoughtful questions about Quantium's approach to customer success and their AI-driven products. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values and career goals.
