At a Glance
- Tasks: Deliver top-notch support to customers using Quantios G3 and develop enhancements.
- Company: Join a leading tech firm with over 30 years of industry expertise.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on customer satisfaction and career advancement.
- Why this job: Make a real difference by solving customer issues and enhancing their experience.
- Qualifications: 5+ years in customer service or application support, with COBOL development experience.
The predicted salary is between 40000 - 42000 £ per year.
Quantios was formed from the merger of Trust Quay and Viewpoint and brings together the unique but complementary strengths of both businesses to deliver a truly global presence, deep industry knowledge and strong delivery capability to meet client challenges, no matter they are based.
We have over 30 years' experience in servicing the specific technology needs of the Trust, Private Client, Corporate Services and Fund Administration sectors.
We engage closely with stakeholders across the industry on regulatory, operational and other matters via our events programme, customer advisory groups and our active memberships of key industry bodies throughout the world.
The role of the Support Developer (G3) is to deliver outstanding service to customers that are using Quantios G3.
This will include development of enhancements, answering how-to questions, resolving faults and providing technical upgrade assistance and troubleshooting.
Job Responsibilities
- Responsible for the investigation of issues logged by customers and recommending resolution options
- Liaise with the customer via telephone and desktop sharing to aid the investigation of issues
- Ensure delivery against agreed customer service levels
- Work with customers to review & progress open customer issues when required.
- Manage and maintain the accuracy and status of tickets logged in our centralised service desk
- Enforce commercial procedures to capture and bill for work done outside of maintenance scope
- Self-manage personal workload of issues balanced against customer service level agreements, timelines and business impact
- To provide 3rd level / code investigation for issues, when appropriate.
- Document detailed recreation steps and provide additional relevant information including business impact
- Define high-level requirements arising out of a customer enhancement request
- To undertake the develop of enhancement requests.
- Undertake QA for customer issues that are subsequently resolved via a coding change.
- Develop, maintain and extend business, product & technical knowledge
- Participation in on call / shift arrangements as required
- Exceed expectations throughout all customer interactions and help to grow overall satisfaction among our customer-base
Job Requirements
- 5+ years' experience in providing customer service / Application support and/or application development.
COBOL development experience is a MUST as required for this role.
- Excellent customer service skills.
Able to confidently lead conversations, demonstrate empathy, set appropriate expectations, and handle workload with the needs of the customer in mind.
- Excellent problem-solving skills, including attention to detail, a pragmatic approach and the ability to identify multiple options and recommend preferred solutions.
- Excellent and confident interpersonal and communication skills (both written and oral) to enable effective management of customer expectations in a professional, methodical and mature manner.
• Strong Technical background in the following
- i Series experience
- i Series OS/400
- Application support experience
- Ability to cover extended support on ROTA basis
• Technical experience in the following would be beneficial
- Visual Basic 6
- Java
- RPG
- The ideal candidate will also have some practical Financial Services industry experience, with emphasis on Wealth Management.
Note
- Ability to commute to Guernsey, Jersey, London, or Fleet Offices (2 days a week)
- Ability to work from the Guernsey Office when appropriate
- #J-18808-Ljbffr
Support Developer (G3) in Weymouth employer: Quantios
At Quantios, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among our team of over 300 passionate professionals. As a Commercial Partnerships Manager, you will benefit from extensive growth opportunities within a rapidly evolving SaaS environment, while also enjoying the unique advantage of working in a company that values both individual contributions and collective success. Join us to make a meaningful impact in the wealth, trust, and corporate services sector, all while being part of a supportive community that champions your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Support Developer (G3) in Weymouth
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Quantios or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Quantios.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Quantios.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Quantios that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Support Developer (G3) in Weymouth
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Quantios.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Quantios and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Quantios
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Quantios uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
