At a Glance
- Tasks: Deliver top-notch support to customers using Quantios G3 and develop enhancements.
- Company: Join a leading tech firm with over 30 years of industry expertise.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential travel and excellent career advancement opportunities.
- Why this job: Make a real difference by solving customer issues and enhancing their experience.
- Qualifications: 5+ years in customer service or application support, strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Quantios was formed from the merger of TrustQuay and Viewpoint and brings together the unique but complementary strengths of both businesses to deliver a truly global presence, deep industry knowledge and strong delivery capability to meet client challenges, no matter where they are based. We have over 30 years’ experience in servicing the specific technology needs of the Trust, Private Client, Corporate Services and Fund Administration sectors. We engage closely with stakeholders across the industry on regulatory, operational and other matters via our events programme, customer advisory groups and our active memberships of key industry bodies throughout the world.
The role of the Support Developer (G3) is to deliver outstanding service to customers that are using Quantios G3. This will include development of enhancements, answering how-to questions, resolving faults and providing technical upgrade assistance and troubleshooting.
Job Responsibilities- Responsible for the investigation of issues logged by customers and recommending resolution options.
- Liaise with the customer via telephone and desktop sharing to aid the investigation of issues.
- Ensure delivery against agreed customer service levels.
- Work with customers to review & progress open customer issues when required.
- Manage and maintain the accuracy and status of tickets logged in our centralised service desk.
- Enforce commercial procedures to capture and bill for work done outside of maintenance scope.
- Self-manage personal workload of issues balanced against customer service level agreements, timelines and business impact.
- Provide 3rd level / code investigation for issues, when appropriate.
- Document detailed recreation steps and provide additional relevant information including business impact.
- Define high-level requirements arising out of a customer enhancement request.
- Undertake the development of enhancement requests.
- Undertake QA for customer issues that are subsequently resolved via a coding change.
- Develop, maintain and extend business, product & technical knowledge.
- Participation in on call / shift arrangements as required.
- Exceed expectations throughout all customer interactions and help to grow overall satisfaction among our customer-base.
- 5+ years’ experience in providing customer service / Application support and/or application development.
- Excellent customer service skills.
- Able to confidently lead conversations, demonstrate empathy, set appropriate expectations, and handle workload with the needs of the customer in mind.
- Excellent problem-solving skills, including attention to detail, a pragmatic approach and the ability to identify multiple options and recommend preferred solutions.
- Excellent and confident interpersonal and communication skills (both written and oral) to enable effective management of customer expectations in a professional, methodical and mature manner.
- Strong Technical background in the following: iSeries (OS400), COBOL.
- Technical experience in the following would be beneficial: Visual Basic 6, Java, RPG.
- The ideal candidate will also have some practical Financial Services industry experience, with emphasis on Wealth Management.
- Travel to offices and client sites in the UK, Channel Islands and overseas may be required.
Support Developer (G3) employer: Quantios
At Quantios, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous training opportunities and the chance to engage with industry leaders, ensuring that our team members are always at the forefront of technology in the Trust and Private Client sectors. Located in a vibrant area with access to key financial hubs, we offer a dynamic environment where your contributions directly impact client satisfaction and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Support Developer (G3)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those connected to Quantios. Attend events, join forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with iSeries or COBOL, make sure to highlight that in conversations. Consider doing a mini-project or demo to showcase your problem-solving abilities and technical know-how. It’s all about standing out!
✨Tip Number 3
Prepare for those tricky questions! Brush up on common support scenarios and how you’d handle them. Think about past experiences where you exceeded customer expectations and be ready to share those stories. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Quantios. Let’s get you that Support Developer role!
We think you need these skills to ace Support Developer (G3)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Developer role. Highlight your experience in customer service and application support, especially any relevant technical skills like COBOL or iSeries. We want to see how your background fits with what we do at Quantios!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can help us deliver outstanding service to our customers. Don’t forget to mention any experience you have in the Financial Services sector.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their problem-solving abilities, so share specific situations where you’ve successfully resolved customer queries or technical challenges.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Quantios
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in iSeries (OS400) and COBOL. Be ready to discuss your experience with these technologies and how you've used them to solve customer issues in the past.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your excellent customer service abilities. Think of times when you’ve gone above and beyond for a client or resolved a tricky issue. This role is all about exceeding customer expectations, so let your passion for service shine through!
✨Practice Problem-Solving Scenarios
Anticipate questions that test your problem-solving skills. You might be asked to walk through how you would handle a specific customer issue. Practise articulating your thought process clearly and methodically, showing how you can identify multiple solutions.
✨Communicate Confidently
Since this role involves liaising with customers, strong communication is key. Practise explaining complex technical concepts in simple terms. Be prepared to demonstrate empathy and set clear expectations during your interview to show you can manage customer interactions effectively.
