At a Glance
- Tasks: Deliver top-notch support to customers using Quantios G3 and develop enhancements.
- Company: Join a leading tech firm with over 30 years of industry expertise.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential travel and excellent career advancement opportunities.
- Why this job: Make a real difference by solving customer issues and enhancing their experience.
- Qualifications: 5+ years in customer service or application support, strong problem-solving skills.
The predicted salary is between 50000 - 60000 € per year.
Quantios was formed from the merger of TrustQuay and Viewpoint and brings together the unique but complementary strengths of both businesses to deliver a truly global presence, deep industry knowledge and strong delivery capability to meet client challenges, no matter where they are based. We have over 30 years’ experience in servicing the specific technology needs of the Trust, Private Client, Corporate Services and Fund Administration sectors. We engage closely with stakeholders across the industry on regulatory, operational and other matters via our events programme, customer advisory groups and our active memberships of key industry bodies throughout the world.
The role of the Support Developer (G3) is to deliver outstanding service to customers that are using Quantios G3. This will include development of enhancements, answering how-to questions, resolving faults and providing technical upgrade assistance and troubleshooting.
Job Responsibilities- Responsible for the investigation of issues logged by customers and recommending resolution options.
- Liaise with the customer via telephone and desktop sharing to aid the investigation of issues.
- Ensure delivery against agreed customer service levels.
- Work with customers to review & progress open customer issues when required.
- Manage and maintain the accuracy and status of tickets logged in our centralised service desk.
- Enforce commercial procedures to capture and bill for work done outside of maintenance scope.
- Self-manage personal workload of issues balanced against customer service level agreements, timelines and business impact.
- Provide 3rd level / code investigation for issues, when appropriate.
- Document detailed recreation steps and provide additional relevant information including business impact.
- Define high-level requirements arising out of a customer enhancement request.
- Undertake the development of enhancement requests.
- Undertake QA for customer issues that are subsequently resolved via a coding change.
- Develop, maintain and extend business, product & technical knowledge.
- Participation in on call / shift arrangements as required.
- Exceed expectations throughout all customer interactions and help to grow overall satisfaction among our customer-base.
- 5+ years’ experience in providing customer service / Application support and/or application development.
- Excellent customer service skills.
- Able to confidently lead conversations, demonstrate empathy, set appropriate expectations, and handle workload with the needs of the customer in mind.
- Excellent problem-solving skills, including attention to detail, a pragmatic approach and the ability to identify multiple options and recommend preferred solutions.
- Excellent and confident interpersonal and communication skills (both written and oral) to enable effective management of customer expectations in a professional, methodical and mature manner.
- Strong Technical background in the following: iSeries (OS400), COBOL.
- Technical experience in the following would be beneficial: Visual Basic 6, Java, RPG.
- The ideal candidate will also have some practical Financial Services industry experience, with emphasis on Wealth Management.
- Travel to offices and client sites in the UK, Channel Islands and overseas may be required.
Support Developer (G3) in Fleet employer: Quantios
At Quantios, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous training opportunities and the chance to engage with industry leaders, ensuring that our team members are well-equipped to tackle the challenges of the Trust and Private Client sectors. Located in a vibrant area with access to key financial hubs, we offer a supportive environment where your contributions directly impact client satisfaction and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Support Developer (G3) in Fleet
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Quantios or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and technical support. We recommend role-playing with a friend to get comfortable with articulating your problem-solving skills and technical knowledge.
✨Tip Number 3
Showcase your passion for the role! When you get the chance to speak with potential employers, let them know why you’re excited about supporting customers and enhancing their experience with Quantios G3.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Quantios.
We think you need these skills to ace Support Developer (G3) in Fleet
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Developer role. Highlight your experience in customer service and application support, especially any relevant technical skills like COBOL or iSeries. We want to see how your background fits with what we do at Quantios!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can help us deliver outstanding service to our customers. Don’t forget to mention any experience you have in the Financial Services sector.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their problem-solving abilities, so share specific situations where you’ve successfully resolved customer queries or technical challenges.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the Quantios team!
How to prepare for a job interview at Quantios
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in iSeries (OS400) and COBOL. Be ready to discuss your experience with these technologies and how you've used them to solve customer issues in the past.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your excellent customer service abilities. Think of situations where you’ve led conversations, demonstrated empathy, or resolved complex issues while keeping the customer's needs in mind.
✨Problem-Solving is Key
Be ready to tackle hypothetical problems during the interview. Practice explaining your thought process and how you would approach troubleshooting a technical issue, as this will showcase your problem-solving skills.
✨Communicate Clearly and Confidently
Since communication is crucial for this role, practice articulating your thoughts clearly. Whether it's discussing technical details or customer interactions, being able to convey your ideas effectively will set you apart.
