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- Tasks: Manage customer relationships and ensure they get the most from our software solutions.
- Company: Join Quantios, a leader in innovative software for trust administration and corporate services.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers succeed and become advocates for our solutions.
- Qualifications: 3+ years in customer success or related roles with strong communication and relationship skills.
- Other info: Dynamic team environment with a focus on creativity, learning, and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Quantios is a leading provider of software solutions for the trust administration and corporate services industry. With over 30 years of experience, we empower our clients with innovative technology that enhances governance, operations, and investment on a global scale. At Quantios, we are committed to fostering a diverse and inclusive workplace where creativity, learning, and collaboration drive success.
As a Customer Success Manager, you will leverage your interpersonal skills along with strong industry and product knowledge to ensure our customers consistently receive high levels of service delivery, derive maximum value from our Quantios product(s), and ultimately become advocates for both our solutions and our company. You will work closely with customers to identify their business challenges and align their needs to Quantios solutions. In addition, you will be responsible for building and strengthening senior relationships within customer organizations while identifying and addressing any gaps in our customer relationship map.
Job Responsibilities:- Manage and own customer relationships throughout their lifecycle.
- Act as the main liaison between customers and internal teams to ensure excellent service delivery.
- Engage directly with customer stakeholders, from operations to senior management.
- Maintain accurate records of interactions, contracts, and customer data in CRM (HubSpot).
- Coordinate with support teams to resolve issues within SLA and manage escalations.
- Conduct service reviews, quarterly business reviews (QBRs), and prepare customer-facing materials.
- Monitor customer health, identify risks/opportunities, and propose solutions.
- Promote product adoption, upselling, and cross-selling opportunities.
- Support commercial activities such as renewals, license upgrades, and professional services.
- Contribute to the continuous improvement of customer success processes.
- Minimum 3 years' experience as a Customer Success Manager, Service Manager, Technical Account Manager or Relationship Manager.
- Customer-focused mindset with a commitment to service excellence – empathetic and ability to act as the voice of the customer within Quantios.
- Customer facing with excellent verbal and written communication & presentation skills.
- Strong relationship management skills, able to build and expand strong long-term relationships across all levels (end user up to C-level).
- Highly collaborative and able to "get things done" within Quantios.
- Natural ability to take ownership and act in a way that is both pro-active and when required highly responsive.
- Analytical mindset with the ability to interpret customer data and translate it into actionable insights.
- Ability to manage multiple priorities in a fast-paced environment.
- Prior experience working in a Financial Services B2B SaaS environment a distinct advantage.
- Familiarity of the Trust and Corporate Services industry an advantage but not required.
- Experience in a SaaS software environment, with a level of technical understanding combined with an aptitude and willingness to learn.
- Prior experience within a commercial role advantageous – support in this area can be provided, but the role will include reviewing contracts, developing and presenting commercial proposals, etc.
- Occasional travel to customer sites and other Quantios office locations will be required.
Customer Success Manager in Fleet employer: Quantios
Contact Detail:
Quantios Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Fleet
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Quantios inside out. Understand their products, values, and customer success stories. This will help you show how you can add value and align with their mission.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience and how it relates to the role. Highlight your customer-focused mindset and relationship management skills to make a lasting impression.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Quantios team.
We think you need these skills to ace Customer Success Manager in Fleet
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing customer relationships and how you've helped clients derive value from products, just like we do at Quantios.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, emphasise your verbal and written communication skills. Share examples of how you've effectively communicated with stakeholders at all levels, from end users to C-level executives.
Demonstrate Your Analytical Mindset: We love data-driven insights! Include examples of how you've used customer data to identify risks or opportunities in previous roles. This will show us that you can translate data into actionable strategies, which is key for success at Quantios.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Quantios
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Quantios' products and how they benefit customers. Familiarise yourself with the features, advantages, and any recent updates. This will help you demonstrate your industry knowledge and show that you're genuinely interested in the role.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully built and maintained relationships with clients. Highlight how you’ve navigated challenges and turned them into opportunities. This will illustrate your ability to act as the voice of the customer and strengthen your case for being a great fit.
✨Be Ready to Discuss Customer Success Metrics
Quantios is all about delivering value to customers, so be prepared to talk about how you've measured success in previous roles. Bring up specific metrics or KPIs you've used to track customer health and satisfaction. This shows that you understand the importance of data in driving customer success.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company culture, team dynamics, or how success is measured in the role. This not only shows your interest but also helps you gauge if Quantios is the right fit for you.