Training Administration & Operations Manager

What we are all about. It isn’t often you get to be part of a tech company that, since 2016, has been innovating the data analytics market in ways no-one else can. Our technology started out in FinTech, helping tackle serious criminal activity. Now, its potential is virtually limitless. Working at Quantexa isn’t just intellectually stimulating. We’re a real team, collaborating and constantly engineering better solutions. We’re ambitious, we think things through and we’re on a mission to discover just how far we can go. Nearly half of our colleagues come from an ethnic or religious minority background. We’re made up of people from 47 nationalities who speak over 20 languages. As a diverse mix of individuals, we make one big unstoppable team.

The opportunity. The Quantexa Academy offers comprehensive training designed to empower Customers and Partners in deploying, customizing, and utilizing the Quantexa Platform. Our goal is to support them in becoming self-sufficient and confident users of our solution. We provide certification programs, end-user training and resources, Community content, as well as instructor-led workshops and bootcamps.

What you will be doing:

• Manage the team running the day-to-day administrative processes of the Quantexa Academy and our Learning Management system as well as the Technical Training Specialists that support and assess Academy candidates throughout their journey to accreditation.
• Collaborate closely with Stakeholders and SMEs (Product, R&D, TAP etc.) to improve services provided by the Academy and ensure user-friendly learning experiences.
• Work on multiple projects simultaneously, delivering high-quality output within tight deadlines.
• Utilise technology to support automation and simplification of processes resulting in an enhanced learning experience.
• Stay updated with the latest trends in digital learning to bring innovation and continuous improvement to the Team’s operations and processes.
• Create targeted, useful, repeatable reporting to allow value adding insights to be gleaned in support of improvements to processes and user experiences.
• Ensure alignment with and contribute to the development of the Quantexa Academy’s strategy.
• Build a culture of innovation, continuous improvement and user-centricity.
• Support Team members’ professional development, well-being and work-life balance.

What you will bring:

• Proven experience in leading and managing an operationally effective team, preferably in a startup/scaleup environment (potential domains: FinTech solutions, data science & engineering, software development, etc.).
• Experience in enhancement and scaling of administrative and operational services using technology and process improvement.
• Experience in automation.
• Experience in using analytics and data visualisation tools (e.g. PowerBi).
• Experience in collaborating with technical SMEs and cross-functional teams to develop customer-centric outcomes.
• Excellent project management skills, with the ability to work on multiple projects and adapt to changing priorities.
• Exceptional written and verbal communication skills, capable of conveying complex information clearly and concisely.
• Power skills: influence, adaptability, leadership, and critical thinking.

Nice to have:

• Experience in using content management solutions and learning platforms (LMS, LXP, AI-enhanced tools, CMS).
• Experience in using tooling specific to the provision of training courses and services, including scoring and assessment of learner outputs.

Our perks and quirks:

• Competitive salary.
• Company bonus.
• 25 days annual leave (with the option of buying up to 5 days, and rolling over up to 10), plus national holidays + your birthday off!
• Pension scheme with a company contribution of 6% (when you contribute 3%).
• Private Healthcare with AXA, including dental & optic cover.
• Life Insurance and Income Protection.
• Regularly bench-marked salary rates.
• Enhanced Maternity, Paternity, Adoption, or Shared Parental Leave.
• Well-being days.
• Volunteer Day off.
• Work from Home Equipment.
• Commuter, Tech and cycle to work schemes.
• Octopus EV Salary Sacrifice scheme.
• Free Calm App Subscription #1 app for meditation, relaxation and sleep.
• Continuous Training and Development, including access to Udemy Business.
• Spend up to 2 months working outside of your country of employment over a rolling 12-month period with our ‘Work from Anywhere’ policy.
• Employee Referral Program.
• Team Social Budget & Company-wide Socials.

Our mission. We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We’re not a start-up. Not anymore. But we’ve not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction – the future.

It’s all about you. We want you to feel welcome, valued, and respected—because it’s your individuality and passion that make you Q. We see that, and we celebrate it. That’s why we’re proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse work environment, continuously improving to ensure everyone belongs. Our recruitment process is designed to be inclusive and accessible. If you need any reasonable adjustments or accommodations, please let our Talent Acquisition Team know—we’re happy to assist. No matter your race, beliefs, color, national origin, gender, sexual orientation, age, marital status, neurodiversity, or abilities—whoever you are—if you’re a passionate, curious, and caring human eager to push the boundaries of what’s possible, we want to hear from you.