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- Tasks: Provide first-level support for eCommerce applications and manage incidents effectively.
- Company: Join Quanteam, a leading consulting firm in Capital Markets with a global presence.
- Benefits: Enjoy a full-time role with opportunities for learning and growth in a dynamic environment.
- Other info: Willingness to work weekends and holidays as needed for production incidents.
- Why this job: Be part of a collaborative team that supports innovative financial solutions and enhances your tech skills.
- Qualifications: A first-class degree in a relevant field; experience in trading applications is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Job: Junior Application Support – eCommerce and FX Options
Location: London, on-site working
Full Time Permanent Opportunity
DEPARTMENT OVERVIEW
The APS eSolutions group (Application Production Support Electronic Markets) is a global team providing services directly to the global FX, Rates, Credit, Commodities, OTC Clearing, Cash management, Primary Syndicate & Client and sales facing eCommerce businesses within the Global Markets IT.
The team is concerned with the production support – both functional and technical – and it manages all changes in the Production environment to facilitate an agile business support. The systems are used globally with major data centre hubs in London, NY, Tokyo, Hong Kong and Singapore.
The eCommerce APS supports all applications in the eCommerce (Client Facing) suit. Almost all the applications are in-house developed with custom built feature sets. Team members are expected to support all the applications in the suit which may come under different business lines. Team members participate in a 7 am to 6 pm five days a week shift rota in addition to post-release checks during week nights and weekends as required.
DAY-TO-DAY RESPONSIBILITIES
Day to day Functional support
- Provides first level support for internal clients and second level for external clients
- User queries maybe functional or technical in nature. Team’s responsibility is to own all queries and provide solutions
- Coordinate with other APS teams
Incident and Problem Management
- Communicates with internal users and management over incidents and post-mortems
- Ensures all support issues are correctly logged in the Bank incident management system with relevant details (downtime, slowness etc.) and ownership of their resolution
- Diagnoses issues: establishes their root case.
- Initiates task force over critical incidents
- Liaises with upstream and downstream systems support teams as appropriate
Application Monitoring and follow up
- Monitors application state and input/output data correctness throughout the day, hand-over with follow the sun support teams
- Updates the relevant Production KPIs
Knowledge Management and Documentation
- Owns team knowledge base on wiki for all in-scope applications
- Provides support to end-users on how to use the application
- Ensures regional support teams are trained as required for a follow-the-sun support model, in particular over new releases
- Communicates a daily handover document to Follow-The-Sun support teams, where appropriate
Continuous Service Level improvement
- Contributes to capacity management of in-scope applications: proactively tracks trends in application behaviour, and alerts Application Production and Development teams of any potential risks in the future
- Ensures that all application support logs are fit for purpose, ie meaningful and actionable.
- Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools
Maintenance and enhancements
- Participates to release cycles for functional validation on staging/preproduction and production environments – in particular for logs
- Review release and coordinate around deployment/post release checks
- Communicates Release Notes to internal users and globally based client service desks
- Liaises with the IT development teams to ensure enhancements and bug fixes are prioritised, and completed as appropriate
- Takes part in release operations when required (eg. configuration changes).
- Participates to DRP and BCP exercises
IDEAL CANDIDATE PROFILE
- Highly motivated with an ability to learn & master large and complex software systems First class degree of top university
- Mathematical or/and IT background is preferred.
- Candidates with have relevant experience in a similar role, the majority of which gained within Front Office Trading will have preference. Experience in providing support as part of a team with practical understanding of the criticality of trading applications will be a plus point.
- The role focuses on a wide range of financial products and technologies. Hence candidates with additional finance background will be desirable.
Skills required
- Good working knowledge of:
- Any of FX, Rates, Commodities, Syndicate trading
- Structured/Derivatives products – pricing, risk
- SQL Skills
- SQL Server, Oracle
- Python scripting
- TCP
Knowledge of:
- Windows, UNIX
- BMC software (BladeLogic, Middleware and transaction management)
- Digitec
- Market Data mechanisms
- Network
- Distributed systems
- TCP/IP, TIBCO RV, TIBCO Business Works, MQ, Java, C#/.NET, HTTP
Role-Specific Skills:
- Knowledge of Capital Markets environments
- Good knowledge on financial services with a focus on Front Office and eCommerce
- Good functional knowledge on financial products: eg. Interest Rates. Bonds, FX, Treasury
- Basic knowledge on systems (Unix, Linux, Windows)
- Good knowledge on Web application servers and portals
- Good Databases skills – SQL queries writing and analysis
- Good scripting skills (eg. Perl, Shell, Python)
- Practical understanding of production processes, including change and release management
- Good incident and problem management skills, with knowledge of ITIL will be beneficial
- Language Required: English fluent
Personal Attributes:
- Strong problem-solving skills
- Good interpersonal skills and team player
- Client-focused, attention to details, ownership and accountability, proactive, desire to learn
- Available for work during week end and bank holidays (with appropriate notice) and out of hours in case of production incidents
- High quality analysis with communication skills, ability to clearly explain technical issues
- Ability to work under pressure in a changing environment
WHO WE ARE
Quanteam Group is a Consulting firm specialized in the Capital Markets industry, in Paris, London, Krakow, Brussels, New York and North Africa.
Since 2007, our 800 consultants provide major clients (Corporate & Investment Banks, Asset Managers, Hedge Funds, Brokers and Insurance Companies) with expertise in several projects such as Financial Engineering, Quantitative Research, Regulatory Implementation, IT Transformation & Innovation.
The firm mainly takes part in:
- Business consulting: Quantitative research, Risk management (e.g. Market risk, credit risk, counterparty risk), Banking regulations (e.g. Basel III, Solvency II, FATCA, EMIR, MiFID), Pricing & Valuation, Organizational Transformation & Process Improvement.
- IT & Information systems consulting: Business Analysis, Project Management, Change management, Front Office Support (functional and technical), Development (e.g C++, Python, C#, Java, VBA), Financial Software (e.g. Sophis, Murex, Summit, Calypso), IT Transformation & Innovation.
As part of Quanteam Group, Quanteam UK & PL has today more than 80 consultants, working for major Capital Markets institutions in London and Krakow.
Junior Application Support - eCommerce and FX Options - Quanteam employer: Quanteam
Contact Detail:
Quanteam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Application Support - eCommerce and FX Options - Quanteam
✨Tip Number 1
Familiarise yourself with the specific applications and technologies mentioned in the job description, such as SQL, Python, and the various financial products like FX and Commodities. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals already working in eCommerce or application support roles within the finance sector. Attend industry events or join relevant online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare for technical questions by practising problem-solving scenarios related to application support. Think about how you would handle incidents or troubleshoot issues, as this is a key part of the role and will likely come up in discussions.
✨Tip Number 4
Showcase your ability to work under pressure and your proactive attitude during interviews. Share examples from past experiences where you successfully managed tight deadlines or resolved critical issues, as these traits are highly valued in this position.
We think you need these skills to ace Junior Application Support - eCommerce and FX Options - Quanteam
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Junior Application Support role. Emphasise any experience you have in eCommerce, FX options, or application support.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying to Quanteam. Mention specific aspects of the job description that excite you and how your background makes you a suitable candidate.
Highlight Technical Skills: Given the technical nature of the role, ensure you clearly list your technical skills such as SQL, Python scripting, and knowledge of financial products. Provide examples of how you've used these skills in previous roles.
Showcase Problem-Solving Abilities: In your application, include examples of how you've successfully resolved issues in past roles. This will demonstrate your problem-solving skills, which are crucial for the position.
How to prepare for a job interview at Quanteam
✨Understand the Role
Make sure you have a solid grasp of what the Junior Application Support role entails. Familiarise yourself with the day-to-day responsibilities, especially around functional and technical support for eCommerce applications. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Brush Up on Technical Skills
Given the technical nature of the role, it's crucial to be comfortable with SQL, Python scripting, and knowledge of Windows and UNIX systems. Be prepared to discuss your experience with these technologies and how you've used them in past roles or projects.
✨Showcase Problem-Solving Abilities
The ability to diagnose issues and provide solutions is key in this role. Prepare examples from your past experiences where you've successfully resolved technical problems or improved processes. This will highlight your analytical skills and proactive approach.
✨Demonstrate Teamwork and Communication Skills
As you'll be working closely with various teams, showcasing your interpersonal skills is essential. Be ready to discuss how you've collaborated with others in previous roles, particularly in high-pressure situations, and how you communicate technical information to non-technical stakeholders.