Trading Application Support – Commodities / Fixed Income

Quant Capital is urgently looking for a Trading Application Support engineer to join our high profile client in their London Office. Our client is one of the largest Quant Investment managers globally, with around 20 billion under management. They are mainly quant based but have High frequency and systematic exposure. The role sits with the trading team on the bleeding edge of technology as well as execution. This is an environment of science and intellectuals. The firm is known globally for its attitudes and rigour more importantly, you will be surrounded by smart people deeply interested in teaching what they know, and in learning from you. This role is a cross asset trade app support role with specific focus on Trayport and Gas / Power trading. The day operates 7.30AM to 5.30PM. You will sit in a team of 6. This role focuses more on trading than technology but we are looking for people from either side.

Responsibilities:

• Support desktop technology and applications including Market data
• Respond to calls and manage issues until resolution even if escalated to another team
• Write technical documentation / testing / knowledge base to document problems and resolutions
• Contribute ideas to improve current technology, future deployments and decisions
• Identify and help to automate process within Infrastructure and Trading

Trading Application Support Engineer Must Have:

• Experience of Application Support for Fixed Income or Commodities Applications
• Experience within the last year at a bank, broker or Buy Side Institution
• Computer Science or STEM degree
• Experience in trade floor support of trading applications
• Must be familiar with PC hardware software troubleshooting and deployment practices for desktops
• Citrix infrastructure support
• Citrix Applications and Desktops support
• Able to effectively provide support to remote locations
• Comprehensive knowledge of Windows 10 and Microsoft Office 2016 / 365
• Webex Zoom & Skype for Business support including Video calls, screen sharing
• Experience working with 3rd Party Vendors
• Must have excellent written and verbal communications skills as well as strong customer service experience
• Thoroughness and strong ownership of work

You will be joining a progressive and exciting company committed to excellence. They offer an excellent working environment with ongoing training and a structured career path. You can also expect an excellent salary and benefits package, flex working. The firm has a reputation for bright minds and interesting ideas for Alpha generation. Technology plays a serious part in their business in an operation that runs 24/7 globally. You will play a serious part in making the London office more efficient in its execution. The environment is that of Facebook or Google, relaxed open with time to think and make the right decisions. The atmosphere is calm and relaxed with an open dress code. This is a role for techies, those who are motivated by the sharp end of technology and the possibility of making serious money doing something you are passionate about.