Italian Speaking Technical Account Manager – Financial Data80,000 Plus BonusQuant Capital is urgently looking for a Technical Account Manager to join our high profile client. The Company is a global provider of Enterprise Data Management (EDM) and Market Data solutions dedicated exclusively to the financial services industryThe Technical Account Manager should be adept at problem solving through innovation, making confident decisions under pressure, good at coordinating between internal and client teams wherever necessary. The successful candidate will have a key role within the business overseeing services for its clients throughout Europe. This service has responsibility for the smooth daily operational running of the platform both in the cloud and onsite at its clients. Day to day the Technical Account Manager will:· Produce Steerco SLA/KPI decks – attend monthly, quarterly service review and steer-co calls· Be the escalation point for regional clients – deftly handling issues and managing process· Coordinate with the Problem manager for Root Cause Analysis ("RCA") for Sev 1 issues· Be the liaison between the client and customer· Ensure 100% customer retention through customer satisfaction and delight initiatives· Work with product management on lists of enhancements marked under Awaiting Future Release ("AFR") which are pertinent to clients in your region.· Work with sales/presales to manage expectations around new or extended business with the clients in the region· Participate in Customer Advisory Group Meetings.· New client onboardingThe Technical Account Manager must have:· Fluent Italian speaker· Experience in FinanceKnowledge of ITSM and ticketing tools such as ServiceNow, Remedy, JIRA ServiceDesk, etc Knowledge of ITIL processes or similar as regards to support incident lifecycles (L0-L3) etc. · Able to manage relationships with peers and managers as it relates to support and services· Able to translate complex issues in an understandable, organized way· Knowledge of ITSM and ticketing tools such as ServiceNow, Remedy, JIRA ServiceDesk, etc.· Knowledge of ITIL processes· Broad knowledge and understanding of IT concepts and architecture· Minimum 5 years of experience in a support role dealing directly with clients having referenceable duties aligned with the above. I am looking for a candidate that has proven client management experience ideally in the financial field. This is a great opportunity to work in a challenging, high profile role within a successful small company with blue-chip financial services clients. My client offers one of the best training and development packages in the market, all inclusive. My client is based in the City of LondonFlex working 2 days a week in the office.
Technical Services Account Manager in London employer: Quant Capital
At Quant Capital, we pride ourselves on being an exceptional employer, offering a dynamic and innovative work environment that mirrors the culture of leading tech giants like Facebook and Google. Our London office fosters a collaborative atmosphere where employees are encouraged to think critically and make impactful decisions, while also providing ample opportunities for professional growth and mastery of cutting-edge technology in the trading operations space. With a focus on employee well-being and a commitment to excellence, we ensure that our team members are equipped with the tools and support they need to thrive in their roles.
