At a Glance
- Tasks: Support clients and internal teams by troubleshooting product issues and enhancing service features.
- Company: Leading fintech consultancy known for its innovative trading solutions and supportive culture.
- Benefits: Competitive salary, bonus potential, hybrid working, and a family-like atmosphere.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Join a top consultancy and make a real impact in the fast-paced world of fintech.
- Qualifications: 1+ years in finance support, strong communication skills, and tech-savvy.
The predicted salary is between 50000 - 50000 £ per year.
Quant Capital is urgently looking for a Product Support Analyst / Business Support Analyst to join our high profile client. The Product Support Analyst will work with both internal stakeholders and clients to address issues and questions on product and service features and application functionality, responding with timely solutions, and contributing to ongoing service enhancements.
Our client provides independent expert advice, software and remediation for front office electronic trading as well as reference data products. Their clients include leading investment banks, asset managers and hedge funds. They use well-established and bespoke methodologies to deliver solutions ranging from trading platform reviews to ultra-low latency design and development of front office trading systems. Their engagements span front office engagements within Fixed Income, Equities and FX.
The Product Support Analyst will:
- Develop specialist knowledge of derivative reference data products, client onboarding and support, as well as other systems supporting reference data services.
- Be the point of contact for new client onboarding and support.
- Work collaboratively and provide an escalation point to the Support team.
- Troubleshoot more complex tickets raised by clients, prioritising accordingly, and keeping them informed of status.
- Assist with living 'run book' of internal operational processes and procedures, working with technical teams as required.
The Product Support Analyst will have:
- 1+ years’ experience of a banking, finance or vendor side client support / operations.
- Experience with Salesforce or ServiceNow.
- Some understanding of financial derivatives products.
- Competence and interest in technology.
- Strong communication skills, especially written English.
- Experience of dealing with and prioritising multiple issues or items each day, researching to find answers, communicating directly with clients via an online support portal and over the phone.
- Experience of creating client facing documentation e.g., product templates, user guides or similar.
My client has a family feel and traditional values but is known as by far the best trading and reporting consultancy in the world. They have recently implemented a FIX standard for Fixed Income Trading. They have been trading for 8 years and have around 150 people in the office so personality fit is important. My client is based in London with flexible working.
Product Support Analyst – Fintech in London employer: Quant Capital
Quant Capital is an excellent employer for those looking to thrive in the fintech sector, offering a vibrant work culture that fosters innovation and collaboration. With substantial training and development opportunities, employees can enhance their skills while enjoying a flexible hybrid work model in the heart of London. Join us to be part of a forward-thinking team that values growth and cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Analyst – Fintech in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Quant Capital. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Quant Capital.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Quant Capital. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Product Support Analyst – Fintech in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Quant Capital and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Quant Capital how you can be a team player!
How to prepare for a job interview at Quant Capital
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Quant Capital.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Quant Capital's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
