At a Glance
- Tasks: Provide top-notch customer support and troubleshoot client queries in a dynamic fintech environment.
- Company: Join a leading fintech firm disrupting the wealth management market.
- Benefits: Competitive salary, benefits, and opportunities for career progression.
- Other info: Fast-paced environment with a focus on outstanding client service.
- Why this job: Be part of exciting projects and work closely with experienced professionals.
- Qualifications: Experience in help desk support and strong tech skills, especially with JIRA and Salesforce.
The predicted salary is between 31500 - 38500 £ per year.
Customer Support Analyst30,000 Plus benefits Quant Capital is urgently looking for a Customer Support Analyst to join or well known Fintech50 client who produces software disrupting the wealth management market.
Currently they stand at 300 in the UK with almost 3000 clients.
The firm runs a modern infrastructure with the latest windows versions and sits on AWS, so if you want to play around you will be encouraged.
The CEO has an open desk and works closely with every team member.
Day to Day the Customer Support Analyst will be part of some of:· Help desk support – answering support calls from clients and processing support emails.· Logging calls on internal system, using own initiative and taking ownership of queries.· Investigating and resolving queries where possible or escalating them to the 2nd line support team where necessary.· Liaising with the other teams on the resolution of queries.· Testing new software functionality developed and assisting the quality assurance process· Creating and reviewing help files to assist clients using the system.· Supporting the Account Manager with client liaison.
The Customer Support Analyst should have:· Expert level tool administration knowledge on JIRA, and proficiency in Atlassian tool suite.· Salesforce· Strong Technology Focus· Troubleshooting Experience· Experience of live chat· Happy dealing with multiple problems· Help desk support experience required although candidates with strong experience in other areas may still be considered.· Previous experience in the financial services industry is a distinct advantage.· Excellent customer relationship skills essential.· Proven good computer skills essential, including knowledge of the Microsoft Office suite.· Motivated individual with good time management and prioritisation skills.· Ability to work in a very busy environment.
This is a great opportunity to work in a challenging, high profile role within a successful small company with blue-chip financial services clients.
You will be working on interesting projects with highly experienced professionals.
If you are passionate about delivering outstanding client service and want to take control of your own career progression then this role is for you.
My client is based near Wimbledon in London
Customer Support Analyst- Wimbledon in London employer: Quant Capital
Quant Capital is an excellent employer for those looking to thrive in the fintech sector, offering a vibrant work culture that fosters innovation and collaboration. With substantial training and development opportunities, employees can enhance their skills while enjoying a flexible hybrid work model in the heart of London. Join us to be part of a forward-thinking team that values growth and cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Analyst- Wimbledon in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Quant Capital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Quant Capital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Analyst- Wimbledon in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Quant Capital:Your cover letter is your chance to shine! Tell us why you want to work at Quant Capital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Quant Capital!
How to prepare for a job interview at Quant Capital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
