At a Glance
- Tasks: Support clients with product queries and enhance service features in a dynamic fintech environment.
- Company: Leading fintech consultancy known for its innovative trading solutions and supportive culture.
- Benefits: Competitive salary, bonus potential, hybrid working, and opportunities for professional growth.
- Other info: Family-oriented team with excellent career development and a vibrant office culture.
- Why this job: Join a top consultancy and make a real impact in the fast-paced world of finance.
- Qualifications: 1+ years in client support, strong communication skills, and a passion for technology.
The predicted salary is between 60000 - 60000 £ per year.
Quant Capital is urgently looking for a Product Support Analyst / Client Support Analyst to join our high profile client. The Product Support Analyst will work with both internal stakeholders and clients to address issues and questions on product and service features and application functionality, responding with timely solutions, and contributing to ongoing service enhancements.
Our client provides independent expert advice, software and remediation for front office electronic trading as well as reference data products. Their clients include leading investment banks, asset managers and hedge funds. They use well-established and bespoke methodologies to deliver solutions ranging from trading platform reviews to ultra-low latency design and development of front office trading systems. Their engagements span front office engagements within Fixed Income, Equities and FX.
The Product Support Analyst Will:
- Develop specialist knowledge of derivative reference data products, client onboarding and support, as well as other systems supporting reference data services.
- POC for new client onboarding and support.
- Work collaboratively and provide escalation point to the Support team.
- Troubleshoot more complex tickets raised by clients, prioritising accordingly, and keeping them informed of status.
- Assist with living ’run book’ of internal operational processes and procedures, working with technical teams as required.
The Product Support Analyst Will Have:
- 1+ years’ experience of a banking, finance or vendor side client support / operations.
- Salesforce or Servicenow.
- Some understanding of financial derivatives products.
- Competence and interest in technology.
- Strong communication skills, especially written English.
- Experience of dealing with and prioritising multiple issues or items each day, researching to find answers, communicating directly with clients via an online support portal and over the phone.
- Experience of creating client facing documentation e.g., product templates, user guides or similar.
My client has a family feel and traditional values but is known as by far the best trading and reporting consultancy in the world. They have recently implemented a FIX standard for Fixed Income Trading. They have been trading for 8 years and have around 150 people in the office so personality fit is important. My client is based in London with flexible working.
Client Support Analyst – Fintech in London employer: Quant Capital
Quant Capital is an excellent employer for those looking to thrive in the fintech sector, offering a vibrant work culture that fosters innovation and collaboration. With substantial training and development opportunities, employees can enhance their skills while enjoying a flexible hybrid work model in the heart of London. Join us to be part of a forward-thinking team that values growth and cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Analyst – Fintech in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Quant Capital. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client Support Analyst – Fintech in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Quant Capital.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Quant Capital's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Quant Capital
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Quant Capital.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Quant Capital will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Quant Capital employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
