At a Glance
- Tasks: Lead 3rd line application support and enhance Office 365 and CRM solutions.
- Company: Join a well-known retail leisure business with a national presence.
- Benefits: Structured career path, bonuses, flexible working, and great benefits.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Make a real impact by optimising systems and mentoring a dynamic team.
- Qualifications: Experience in 3rd line app support and CRM knowledge required.
The predicted salary is between 49500 - 60500 £ per year.
Application Support Manager QC is urgently looking for an Application Support Manager to join our high profile client.
Our client is a well-known retail leisure business.
The firm is well known in the space and has grown year on year.
They have a National presence.
This role will primarily focus on 3rd line application support and delivery of enhancements to Office 365 and CRM solutions ensuring the business maximizes the potential of the systems.
The Application support manager will have senior level responsibility as well as management.
Day to day the Application Support Manager will:·Provide dedicated support, configuration and administration to the companies Dynamics CRM platform (O365).·Mentoring a team·Creating and managing system administration, including product, schedule and user functions in line with business change processes.·Control and document all administrative changes.·Define Dynamics CRM workflows.·Develops, documents and implements changes based on requests for change.
Applies change control procedures.·Drafts and maintains procedures and documentation for applications support.·Ensure system configuration information is complete, current and accurate.·Provide data reporting via Power BI.·Analysis of report requirements through liaison with internal colleagues and external clients.
Application Support Managers should have:·Previous experience of 3rd line app support ideally at a senior or team lead level·CRM knowledge across Sales or Customer Service including: Contact and Account Management, Lead and Opportunity Management, Quote and Sales Order Management, Data Modelling and reporting·Reporting tools, primarily Power BI·Share Point or Power BI experience·Accreditation or demonstrable knowledge on Microsoft Dynamics 365 would be desirable.·Knowledge of code (don’t need to be able to code·Ideally ITIL and SQL but not needed My client offers a structure career path, a bonus and benefits.
Due to the nature of work flexible working is possible.
My Client is based in Bury St Edmunds and has parking, easily commutable from Cambridge.
Support, CRM, Dynamics.
Application Support.
Application Support Manager in London employer: Quant Capital
Quant Capital is an excellent employer for those looking to thrive in the fintech sector, offering a vibrant work culture that fosters innovation and collaboration. With substantial training and development opportunities, employees can enhance their skills while enjoying a flexible hybrid work model in the heart of London. Join us to be part of a forward-thinking team that values growth and cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Quant Capital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Quant Capital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Application Support Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Quant Capital:Your cover letter is your chance to shine! Tell us why you want to work at Quant Capital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Quant Capital!
How to prepare for a job interview at Quant Capital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
