At a Glance
- Tasks: Lead a team to support major global trading clients and drive complex investigations.
- Company: Join a top fintech company reshaping the financial services industry.
- Benefits: Excellent salary, ongoing training, structured career path, and global travel opportunities.
- Other info: Dynamic team culture with opportunities for continuous improvement and professional growth.
- Why this job: Be part of a cutting-edge tech environment with real impact on financial services.
- Qualifications: Experience in application support, strong communication skills, and a customer-oriented mindset.
The predicted salary is between 59400 - 72600 £ per year.
Application Support Lead – Fintech / Trading Quant Capital is urgently looking for an Application Support / Customer Support Team Lead to join our high profile client.
Our client has recently been voted in the fintech 100 (best financial technology businesses).
They provide a market leading Execution Management System for buy and sell side clients as well as Algo Execution.
They have offices globally (travel arranged for your benefit if wanted).
This role provides an exciting opportunity to join a cutting edge technology company that is reshaping the financial services industry.
I am looking for an individual with a desire to learn the product set, drive complex investigations and manage escalations, develop best practice approaches to workflow and explore opportunities to enhance tools, represent the Service to the customer base.
The client trades across Equities, Fixed Income, and FX On a day to Day basis the Support Team Lead will:
- Hands on Support for Major Global Trading Clients
- Lead a team for 5 junior support analysts
- The ideal candidate will thrive in a collaborative team environment, supporting the Head of Support services by taking responsibility for key team activities, such as metrics reporting, documenting learnings, monitoring and managing team activities, identifying training opportunities and supporting continual process improvement.
- Support issue escalation and remediation activities, driving high profile issues with collaboration across the business, evaluating and implementing solutions for customers.
- Participate in Client facing calls, summarising issues, actioning feedback and representing the Support Service.
- Monitor and manage workloads, issue prioritisation and track success against KPIs Customer Support Team Lead MUST have:
- Experience in a Team Lead or Senior Application Support role.
- Excellent communication (written and oral) skills, with the ability to document and share learnings within the team.
- A strong customer orientation.
- SQL and ideally basic Scripting
- A broad-based understanding of finance and trading including equity derivatives, trading practices and associated technologies.
You will be joining a progressive and exciting company committed to excellence.
They offer an excellent working environment with on-going training and a structured career path.
You can also expect an excellent salary and benefits package.
My client is based in London, 4 days a week in the office Customer Support, Client Support, FIX Integration, Implémentation, NYSE, FTSE, EUREX, ICE, Nasdaq LSE, LME
Application Support Lead – Fintech / Trading in London employer: Quant Capital
Quant Capital is an excellent employer for those looking to thrive in the fintech sector, offering a vibrant work culture that fosters innovation and collaboration. With substantial training and development opportunities, employees can enhance their skills while enjoying a flexible hybrid work model in the heart of London. Join us to be part of a forward-thinking team that values growth and cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Lead – Fintech / Trading in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Quant Capital. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Application Support Lead – Fintech / Trading in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Quant Capital.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Quant Capital's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Quant Capital
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Quant Capital.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Quant Capital will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Quant Capital employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
