At a Glance
- Tasks: Support clients, resolve queries, and assist in software testing.
- Company: Global managed services software house with a collaborative culture.
- Benefits: Competitive salary, rapid career progression, and professional development opportunities.
- Other info: Friendly environment with exciting projects and excellent career growth.
- Why this job: Join a growing team and make a real impact on client success.
- Qualifications: Degree in a science subject, problem-solving skills, and experience in Excel and SQL.
The predicted salary is between 27000 - 33000 £ per year.
Application Support Analystup to 30KOur client is a well-known managed services software house with offices globally.
The Application Support role has come around due to an expansion and strategic change, the Support Analyst will report in to the head of support and client management.
This role offers the ability to move towards product management as well as platform ownership or business analysis within a short space of time.
The Support Analyst will be involved in: Support clients and processing of support emails.
Training and Pre Sales Client Management Investigating and resolving queries where possible this could be data analysis, application issues or database related Testing new software functionality developed and assisting the quality assurance process.
Account Management This role allows rapid promotion to senior support and implementation roles as well as professional services.
I am looking for a client-facing and ambitious analyst with the skills in excel and SQL.
The right Application Support Engineer will have the drive and focus to make a significant contribution to the delivery of products and services to a growing client base.
They will have the opportunity to work in a friendly, collaborative environment on advanced projects that are important to clients and their businesses.
You will be working on interesting projects with highly experienced professionals.
If you are passionate about delivering outstanding client service and want to take control of your own career progression then this role is for you.
The Support Analyst must have: Ideally a Degree in a science based subject ideally Demonstrable problem solving Experience of Development or Application Support Excel Interest and skills in Data Manipulation Ideally a background in support or client management SQL – good tech skills Excellent communication skills (written and spoken)This is an outstanding opportunity to join a growing worldwide business at a time of significant and interesting growth within the sector. lets chat.
My client is based within a mile of Woking Application support, Service Desk Team Lead, Support, C# MVC ASP. NET SQL, . net ITIL, Business Analyst, greenfield
Application Support Analyst / Service Desk in London employer: Quant Capital
At Quant Capital, we pride ourselves on being an exceptional employer, offering a dynamic and innovative work environment that mirrors the culture of leading tech giants like Facebook and Google. Our London office fosters a collaborative atmosphere where employees are encouraged to think critically and make impactful decisions, while also providing ample opportunities for professional growth and mastery of cutting-edge technology in the trading operations space. With a focus on employee well-being and a commitment to excellence, we ensure that our team members are equipped with the tools and support they need to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst / Service Desk in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Quant Capital values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Quant Capital might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Quant Capital!
✨Direct Apply to Quant Capital
Let's not forget to apply directly through the Quant Capital website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Analyst / Service Desk in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Quant Capital.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Quant Capital. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Quant Capital
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
