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- Tasks: Support customers when AI can't, troubleshoot issues, and collaborate with tech teams.
- Company: Join Quant.ai, a cutting-edge company revolutionising customer service with advanced AI technology.
- Benefits: Enjoy a competitive salary, full training, and a collaborative work culture in South London.
- Why this job: Be a vital part of shaping the future of customer interactions and AI development.
- Qualifications: No experience needed; just bring your communication skills and eagerness to learn.
- Other info: Immediate start available; work in a small, dynamic team of young professionals.
The predicted salary is between 30000 - 35000 £ per year.
Location - Oval, South London (Onsite).
Type - Full-Time.
Start Day - Immediate.
Salary - £30,000 - £35,000 (top end reserved for outstanding candidates).
About Quant.ai
Quant.ai is building the world’s most advanced Agentic AI – transforming customer service, outbound engagement, and internal decision-making for global enterprises. Our technology helps clients reduce inbound volume, improve response times, and deliver futuristic digital experiences powered by human-like AI. We’re opening a new office in Oval, South London, and seeking our first wave of AI-enhanced customer service reps to help us scale. The existing team in London is small but mighty – 5 people aged 24-27 – and we’re cultivating a collaborative, fast-moving culture where you’ll grow quickly.
The Role
As a Customer Service Representative working alongside our Agentic AI, you’ll step in when the AI cannot fully resolve a customer query for one of our enterprise clients. You’ll provide a human touch to resolve issues and investigate what went wrong, collaborating with engineers and product teams to improve AI performance. No prior experience is required – we’re looking for the right attitude. Full training will be provided.
What You’ll Do
- Handle live chats, calls, or tickets escalated by our AI for clients in sectors like banking, energy, insurance, or telecom.
- Calm and resolve customer frustrations when AI cannot.
- Troubleshoot why the AI failed (e.g., logic gaps, language understanding, integrations).
- Conduct light QA and error analysis on transcripts and logs.
- Collaborate with product managers and engineers to improve AI flows.
- Participate in project cycles for iteration and training.
- Learn about agentic systems, prompt design, and conversational logic.
- Help develop a new support category—Human-AI collaboration.
What We're Looking For
- 1+ years experience in customer service (chat, phone, email) is a plus but not required.
- Excellent communication skills.
- Empathy and ability to stay calm under pressure.
- Strong problem-solving curiosity.
- Comfortable working with technical teams (no coding needed).
- Highly organized, proactive, and detail-oriented.
- Eagerness to learn AI tools and workflows.
Nice to Have
Additional technical or AI-related experience is a bonus but not necessary.
Why This Role Matters
You’ll be the human failsafe for advanced AI systems, shaping future customer interactions and bridging customers with technology. Your feedback will influence millions of future interactions.
Experience: Not required
Employment: Full-time
Schedule: Monday-Friday, 9am-5pm
Salary: £30,000 – £35,000 annually
Starting time: Immediate start!
Agentic AI Consultant employer: Quant.ai
Contact Detail:
Quant.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agentic AI Consultant
✨Tip Number 1
Familiarise yourself with the basics of AI and customer service interactions. Understanding how AI systems work will help you communicate effectively with both customers and technical teams, making you a more attractive candidate.
✨Tip Number 2
Showcase your problem-solving skills in any conversations or networking opportunities. Think of examples where you've successfully resolved issues, as this role requires a calm and analytical approach to troubleshooting.
✨Tip Number 3
Engage with online communities or forums related to AI and customer service. This will not only enhance your knowledge but also demonstrate your enthusiasm for the field when you interact with our team during the hiring process.
✨Tip Number 4
Prepare to discuss your ability to work under pressure and maintain empathy in challenging situations. This is crucial for the role, and sharing personal anecdotes can help illustrate your fit for the position.
We think you need these skills to ace Agentic AI Consultant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Quant.ai is looking for in an Agentic AI Consultant. Focus on the skills and qualities they value, such as excellent communication, empathy, and problem-solving curiosity.
Tailor Your CV: Make sure your CV highlights relevant experiences, even if they are not directly related to customer service. Emphasise any roles where you demonstrated strong communication skills, teamwork, or problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working with AI and how your background aligns with their mission of enhancing customer service through technology.
Showcase Your Soft Skills: In your application, provide examples of how you've handled challenging situations in the past. Highlight your ability to stay calm under pressure and your eagerness to learn, as these traits are crucial for the role.
How to prepare for a job interview at Quant.ai
✨Show Your Communication Skills
As a Customer Service Representative, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues.
✨Emphasise Empathy and Problem-Solving
Quant.ai values empathy and the ability to stay calm under pressure. Be prepared to discuss situations where you had to manage frustrated customers and how you approached problem-solving. Highlight your curiosity in understanding issues deeply.
✨Familiarise Yourself with AI Concepts
Even though prior experience with AI isn't required, showing an eagerness to learn about agentic systems and conversational logic can set you apart. Do some research on AI in customer service and be ready to discuss how you see it evolving.
✨Demonstrate Team Collaboration
Since the role involves working closely with engineers and product teams, share examples of how you've collaborated in previous roles. Highlight your organisational skills and proactive approach to teamwork, which are essential in a fast-moving culture.