Senior Client Tech Analyst in Ripley

We have an opportunity for a Senior Client Tech Analyst to join award-winning manufacturer Liniar Ltd, based in Denby, Derbyshire – a subsidiary of the US-based Quanex group. Liniar is an industry leading PVCu extrusion company, designing and supplying a large portfolio of PVCu and aluminium profiles and products to a nationwide customer base of specialist window and door manufacturers, housebuilders, decking installers, landscapers and trade outlets.

Purpose Of The Role

In this role, the Senior Client Tech Analyst will serve as a support lead accountable for the administration of office and manufacturing computer equipment, support the client user base, provide on‑call support and will be responsible for allocation of hardware, software and supplies as well as enforcement and implementation of IT policies and procedures, and SOX GCC controls. In addition, they will manage projects in the administration of local desktop software, hardware, as well as support the organization’s local area network and assist with wide area network responsibilities. This role will work independently with production management to design, plan, implement, and maintain critical manufacturing technologies.

Main Tasks & Responsibilities

• Configure, install, monitor, and maintain office and manufacturing hardware, software and network peripherals; support mobile workforce including current versions of Windows, MS Office, ERP and manufacturing/engineering software products.
• Conduct research to understand, explain and resolve technology issues.
• Communicate updates to users that have been affected by a problem.
• Absorb and escalated grievances.
• Follow up with users after problems have been resolved.
• Provide consultation to IT users for all aspects of end‑user computing and desktop‑based LAN systems and software.
• Provide technical support and guidance through Tier 2 support and manage work with Network Administrators, Analysts, and vendors to resolve Tier 3 issues.
• Evaluate, maintain, modify desktop application packages, and participate in the testing and evaluation of new desktop packages and implement prototypes.
• Understand a wide variety of technical issues associated with LAN and manufacturing technologies to effectively communicate and lead technical assistance.
• Document solutions to problems and develop end‑user guidelines.
• Provide technical training to users as needed.
• Maintain critical manufacturing IT equipment including label printers, wireless scanners, and process equipment.
• Perform user equipment upgrades including transfer of pertinent data from old hardware to new hardware.
• Test and ensure user equipment is correctly configured and operational.
• Make recommendations to the business on selection of hardware and software products to address requirements.
• Facilitate and maintain relationships with IT vendors.
• Coordinate referrals to technical or professional service personnel depending on the repair, training, service, or software issue.
• Manage inventory of equipment and spare parts.
• Initiate IT purchases following approved budgets using discretion to keep day‑to‑day operations running.
• Set up equipment for proper configuration per corporate direction.
• Coordinate with IT Leadership to assist with annual budget and tracking/execution of yearly budget.
• Manage ServiceNow support ticket queues and utilize the tracking software to present recommendations on improvements.
• Support all region sites as part of the team.
• Lead IT projects as determined.
• Coordinate time at remote locations as needed.
• Occasional weekend work and travel to operational sites may be required.
• Perform other related duties as necessary or assigned.

Key Skills & Knowledge

• Excellent verbal, written, planning, analytical, organizational and problem‑solving skills.
• Self‑motivated and able to identify and resolve issues without direct supervision.
• Capable of communicating technical information to non‑technical personnel.
• Able to manage multiple tasks with deadlines and independently establish priorities.
• Thorough knowledge range of computer networking systems and languages, knowledge of current technological developments/trends in area of expertise, and knowledge of other available computing and/or network hardware and peripheral equipment.
• Ability to install, configure, and maintain personal computers, networks, and/or related hardware and software.
• Knowledge and ability to enforce local copyright laws as they pertain to the use of computer software.

Qualifications & Experience

• Bachelor’s degree in computer science or related field preferred.
• IT support experience with desktop software, hardware products, and problem solving/troubleshooting.
• Degree may be waived with appropriate experience.
• Manufacturing Technology experience recommended.

Benefits

• Company Pension scheme
• Life Assurance
• Salary Extras – employee benefits scheme, discounts on goods, meals out, cinema tickets
• EAP
• Competitive salary
• Free parking on site
• Friendly and transparent workplace
• Annual Appraisal Review
• Career Development
• Employee Engagement, communications
• Local community engagement – charity donations, sponsorship
• Cycle to work scheme

Hours Of Work

Monday – Friday, 8:30 a.m. – 5:00 p.m. at our Denby site.

Equal opportunities

Liniar takes pride in its employees and people, is an equal opportunities employer and is fully committed to diversity and inclusion.