Summary
The Customer Service Representative is responsible for internally providing timely support for customers in a manner that will ensure the achievement of service, profit and growth objectives for the Company.
What’s attractive about the Customer Service Representative position?
- Ability to work in an efficient, self-directed manner to provide timely responses to customers.
- Includes the ability to utilise multiple computer systems, (The company is multi-site with multiple S platforms) to perform job duties.
What Success Looks Like:
- Supplies timely information to customers and others concerning the status of orders, deliveries, lead times and freight coordination.
- Proactively contacts customers to arrange changes in manufacturing and shipping schedules.
- Clearly communicates reasons for changes in the schedule and updates customers as needed.
- Supports order entry by providing written customer and resolving customer order concerns regarding quantities, schedules, specifications, part numbers, expedited orders.
- Create customer quotations based on pricing logic provided by the Company’s marketing personnel
- Assist, as needed, with the Company’s Sarbanes-Oxley (SOX) compliance process.
- Gather pertinent information from customers regarding non-conforming products and communicate with appropriate internal personnel to resolve the issue.
- Assist the sales team in developing sales forecasts (running reports, etc.)
- Coordinates and communicates sales/customer service plans and activities with other personnel, as appropriate, to ensure a coordinated work effort and “team” approach.
What You Bring:
- Proven track record in a customer service role.
- Strong verbal and written communication skills.
- Proficient in Microsoft Word and Microsoft Excel.
Customer Service Representative in Newton Aycliffe employer: Quanex
At Quanex, we pride ourselves on being an excellent employer that fosters a culture of safety, teamwork, and continuous improvement. Our Newton Aycliffe site offers employees robust training programs, opportunities for career advancement, and a commitment to maintaining a safe and efficient work environment. Join us to be part of a dedicated team where your contributions directly impact our success and where you can grow both personally and professionally.
