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For Companies At a Glance
- Tasks: Provide top-notch customer service via phone and email, resolving issues and enhancing experiences.
- Company: Join Quanex, a global leader in innovative manufacturing for various markets.
- Benefits: Enjoy perks like pension matching, life assurance, subsidised canteen, and team-building days.
- Why this job: Be part of a supportive team focused on innovation and customer satisfaction.
- Qualifications: Strong communication skills and attention to detail; experience in customer service is a plus.
- Other info: Full training provided; no prior hardware experience necessary.
The predicted salary is between 28800 - 43200 £ per year.
How the role will make an impact: We are seeking a Customer Service Advisor to join ERA and explore the needs of our customers and provide solutions from our product offerings.
This position is a customer focused role, meaning you will need to be great on the telephone and have a confident and helpful manner, as well as communicating via email.
Full training provided; experience of the Hardware industry would be a benefit but not necessary.
Main Tasks Responsibilities: Deliver high quality and effective customer service via telephone and email to a range of Key
Customer Service Advisor employer: Quanex
Contact Detail:
Quanex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Quanex, especially those related to decorative and security hardware. Understanding the specifics of what you’ll be supporting will help you engage more confidently during interviews.
✨Tip Number 2
Brush up on your communication skills, particularly over the phone and via email. Practising how to articulate solutions clearly and concisely can set you apart as a candidate who is ready to deliver high-quality customer service.
✨Tip Number 3
Research common customer service scenarios in the hardware industry. Being prepared with examples of how you would handle specific situations can demonstrate your problem-solving abilities and resourcefulness.
✨Tip Number 4
Show your enthusiasm for the role by preparing thoughtful questions about the team dynamics and company culture at Quanex. This not only shows your interest but also helps you assess if it’s the right fit for you.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or account management. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication skills and problem-solving abilities.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to enhancing the customer experience at ERA.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are formatted consistently. A polished application reflects your attention to detail.
How to prepare for a job interview at Quanex
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues through effective communication.
✨Familiarise Yourself with the Company
Research Quanex and its products before the interview. Understanding their mission and values will help you align your answers with what they are looking for. This shows genuine interest and can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to handle difficult customers or resolve conflicts. Think of specific examples from your past that highlight your resourcefulness and creativity in finding solutions.
✨Highlight Your Attention to Detail
Given the importance of accuracy in maintaining customer records and processing orders, be ready to discuss how you ensure attention to detail in your work. Share any relevant experiences that showcase your meticulous nature and how it benefited your previous roles.
