Internal Sales Advisor in Carlisle

Excellent customer service is at the heart of what we do. If you are passionate about sales and eager to contribute to our successes, we encourage you to apply for this exciting opportunity at Quanex as an Internal Sales Advisor. This person will guide the sales process, building relationships with existing and prospective customers and ensuring a seamless customer experience.

Main Tasks & Responsibilities:

• Making outbound calls to our existing database of customers.
• Discussing and providing quotations for the full product range.
• Develop and maintain strong relationships with new and existing customers through effective communication.
• Understanding customers' product needs by generating and closing new and existing leads.
• Utilise Salesforce for tracking sales activities, opportunities, customer interactions and reporting on sales performance.
• Conduct product campaigns to generate new business leads.
• Achieving set KPIs on a weekly & monthly basis.
• Accurately process orders using Orderwise for your customer base, maximising sales opportunities via upselling and cross selling.
• Work in partnership with the warehouse and other departments, to track and make amendments to orders and ensure orders progress where necessary.
• Build and maintain own product awareness and identify areas of product training where necessary.

Key Skills:

• Proven experience building relationships in an outbound sales role.
• Experience using IT systems such as Orderwise and Salesforce is preferred.
• Excellent interpersonal skills with the ability to communicate effectively on the phone.
• Ability to work independently as well as part of a team, providing proactive problem-solving solutions.

Key Competencies:

• Continuous Improvement & Innovation: constantly seeks smarter, more efficient ways to support the sales process, improve order accuracy, and enhance our workflows.
• Respect Through Open & Honest Communication: builds strong relationships by communicating clearly with internal & external stakeholders ensuring expectations are aligned and trust is maintained.
• Excellent Customer Service: delivers a seamless and reliable service experience for internal stakeholders and external customers, responding promptly and professionally to enquiries, orders, and concerns.
• Exemplifies Safety & Wellbeing: prioritises the health, safety and wellbeing of self and others.
• Doing the Right Thing: acts with integrity, fairness, and accountability in all sales activities, from order handling to problem resolution.

Benefits:

• Competitive Salary
• 25 days holiday plus bank holidays
• Holiday purchase scheme
• Pension match up to 7%
• 4 x Salary Life Assurance
• Enhanced Maternity, Paternity, Adoption and Shared Parental Leave
• Employee Assistance Programme
• Cycle to Work Scheme
• Free Eye Tests
• Volunteering and Team Building Days

About Us:

We are not just another manufacturing company; we are part of something bigger! We are Quanex, a global, publicly traded manufacturing company serving OEMs in the fenestration, hardware, cabinetry, solar, refrigeration, security, and outdoor products markets. This position is based at our ZOO site, Kingsmoor Park North, Carlisle. Zoo is a designer and supplier of architectural door hardware, predominantly for commercial applications. Our mission is to positively impact our customers, employees and shareholders and put them at the centre of everything we do, through innovation technology and best-in-class customer service.

Health & Safety Responsibilities:

At Quanex, the health and safety of our employees are our top priorities. We are committed to providing a safe and supportive working environment by adhering to the highest safety standards and regulations. Through comprehensive training, regular safety checks, and open communication, we ensure that every team member feels confident and protected while performing their duties. We continuously strive to minimise risks, promote well-being, and encourage a culture of safety across all levels of our organisation. Join us and be part of a team where your safety is as important as your success.