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- Tasks: Support restaurant partners and diners via phone, email, and live chat.
- Company: Join a rapidly growing international company transforming dining experiences worldwide.
- Benefits: Enjoy flexible working hours, remote options, and up to 30 days of vacation.
- Why this job: Make a tangible impact in a fun, diverse environment with opportunities for personal growth.
- Qualifications: Fluent English required; hospitality/customer service experience is a plus.
- Other info: Participate in company events and benefit from mental health support and self-development budgets.
The predicted salary is between 28800 - 42000 £ per year.
Since launching in December 2012, we have continuously grown and are now active in 12 countries around the world such as Australia, Germany, Italy and the United Kingdom. With plans to develop even further, our mission is clear: To transform the world’s dining-out experiences.
We offer diners the opportunity to discover and make reservations at restaurants via our website or mobile app. We also provide restaurants with innovative management tools that enable them to build relationships with new & existing guests, streamline their day-to-day service and maximise their overall potential.
As an employer we are committed to the growth of every team member and support collaboration across organizational boundaries. We deeply care about what we do, we are respectful, open and have faith in our colleagues abilities.
This is why our core values are fundamental to us:
have a growth mindset
feel responsible
be united., Working as part of the Global Partner Support Team you will be supporting both, our restaurant partners and diners.
You will cover the support via phone, email + live chat together with the rest of the Global Team.
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Speaking English fluently and confidently.
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Speaking any other (German, Finnish, Dutch or Turkish) languages is a plus.
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Previous experience in hospitality/customer service would be a nice advantage.
We care about our company culture. This is what you can expect with us:
You have the chance to get a job in a rapidly growing international company. We are offering a new and exciting opportunity with a global commerce platform. We are leading the way in technology based reservations, bookings and table management, and you will play a crucial role in our organisation’s growth and ultimately benefit from our success and expansion.
High level of responsibility – the chance to hit the ground running from day one and shape your own career path.
We believe in your abilities: This position offers you a tangible impact on the company’s success while you benefit from flexible working opportunities in a well-balanced work environment.
You will work with a highly motivated and skilled team from all over the world. We celebrate our diversity!
Fun working environment – opportunity to collaborate with highly motivated colleagues and attend company parties, the weekly Qweekend and Quandoo’s Global Summit.
Here are our Benefits:
Access to Quandoo’s pension scheme.
Be flexible: Enjoy our remote policy and work from our offices, at home or while traveling.
Got balance: We offer flexible working hours and up to 30 days of vacation.
Stay mentally fit: Use our free 1:1 sessions with professional psychologists as well as digital trainings and tools for your mental health – provided by our partner nilo.health.
Stay physically fit: Work out while getting great discounts at Urban Sports Club and Fitness First.
No boredom! Quandoo offers challenges and development every day. Our self development budget will help you acquiring and achieving new skills & knowledge.
Save real money: Get new discounts every month on offers from over 1.500 companies and brands – provided by our partner Corporate Benefits.
Be prepared for your retirement: Benefit from our Company Pension Scheme and get a 30% contribution for your pension.
Partner Support Manager (m/f/x) employer: Quandoo
Contact Detail:
Quandoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Support Manager (m/f/x)
✨Tip Number 1
Familiarize yourself with the restaurant industry and the specific challenges that restaurant partners face. Understanding their needs will help you provide better support and demonstrate your commitment to their success during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in English and any additional languages you speak. Being able to communicate effectively with diverse partners and diners is crucial for this role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer service issues in the past. This will highlight your experience and readiness to tackle challenges in the Partner Support Manager role.
✨Tip Number 4
Research our company culture and values thoroughly. Be ready to discuss how your personal values align with ours, as we place a strong emphasis on collaboration, growth mindset, and responsibility.
We think you need these skills to ace Partner Support Manager (m/f/x)
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Quandoo's core values and mission. Highlight how your personal values align with their commitment to growth, responsibility, and collaboration in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in hospitality or customer service. Emphasize any multilingual skills, especially in German, Finnish, Dutch, or Turkish, as these are considered a plus.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how you can contribute to the Global Partner Support Team and support both restaurant partners and diners effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Quandoo
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences you have had in customer service or restaurant settings, as this will demonstrate your understanding of the challenges and rewards in this field.
✨Highlight Your Communication Skills
Since the role involves supporting partners and diners via phone, email, and live chat, it's crucial to showcase your communication skills. Prepare examples of how you've effectively resolved customer issues in the past, emphasizing your ability to listen and respond empathetically.
✨Demonstrate a Growth Mindset
Align yourself with the company's core values by discussing your growth mindset. Share instances where you've embraced challenges, learned from feedback, and sought opportunities for personal and professional development.
✨Prepare for Language Proficiency
If you speak any additional languages like German, Finnish, Dutch, or Turkish, be ready to discuss your proficiency. This could set you apart from other candidates and show your potential to connect with a diverse range of partners and diners.
