Proof of Concept Strategic Solution Engineer

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business.

Responsibilities

• Lead, mentor, and partner internally and externally with Field and Partner SEs, creating clear objectives and use cases to reach sales and company goals.
• Refine and scale core sales engineering processes, such as discovery, technical qualification, custom demos, roundtables, and proof-of-concepts.
• Provide presales technical/functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction.
• Develop and deliver high-quality Qualtrics presentations and product demonstrations.
• Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions.
• Effectively consult with management of customer organizations.
• Participate in sales planning and business development activities.
• Present and articulate Qualtrics product's strengths, relative to competitors.

How You’ll Grow

• Career Action Planning with Manager
• Qmobility (internal transfers)
• You will be exposed to a myriad of business and technical roles throughout the company.

Things You’ll Do

• Innovate, Innovate, Innovate — break from the norm and experiment and push the platform to new levels, identify new use cases, and new applications with customers.
• Provide exemplary pre-sales technical expertise for Global accounts through technical demonstrations, POC/Pilot evaluation, and ongoing sales consultation.
• Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the enterprise.
• Develop internal knowledge base materials in collaboration with other Leads such as marketing collateral, training materials, selling assets (decks, whitepapers, one sheets, webinars) etc.
• Build working knowledge of competing products and how to technically sell against them.
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products.
• Become an expert in Qualtrics XM Platform and other Qualtrics products.

What We’re Looking For On Your Resume

• Self-starter with 6+ years relevant analyst or other consultative experience with SaaS software.
• Proven experience selling to C/VP level buyers and demonstrable win/close strategies.
• Experience in analysis of business solutions in a variety of industries – Contact Center, Healthcare, Financial Services, CPG and High-Tech experience is a mix-in.
• Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts.
• Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.
• Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.
• Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories.
• Must be able to pivot to other system related tasks if and when needed.
• Travel required (Up to 25%).
• Fluency in English required.
• Fluency in Spanish, Portuguese or other language is preferred.

Bonus Qualifications

• Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support.
• Bachelor’s Degree (not required as equivalent work experience may also qualify) or Certifications with a focus on Business, Marketing, Analytics, or Computer Science.
• Basic understanding of digital interaction technologies such as live chat, virtual agents/chatbots.

What You Should Know About This Team

Our Proof of Concept team is known for its collaborative spirit, a strong desire to learn, and, most importantly, to positively impact the lives of our customers and partners. Our mission is to support the sales team, partners, and Qualtrics in achieving sales targets by conveying confidence to the customer and demonstrating the value of our technology. No challenge is too small for us, and often creativity is our best tool at work. We are a dynamic team that feels very comfortable in constantly changing environments.

Our Team’s Favorite Perks And Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing.
• Wellness reimbursement - up to the value of $300 per quarter can be reimbursed for a variety of wellness activities.
• In our offices we take pride in creating an open and collaborative work space.
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team.