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- Tasks: Join our team as a Service Desk Analyst, providing top-notch ICT support.
- Company: We're a local government council dedicated to serving our community in Lyndhurst.
- Benefits: Enjoy a competitive hourly rate and a structured work schedule, Monday to Friday.
- Why this job: This role offers hands-on experience in IT support with a focus on customer service.
- Qualifications: Must have 18 months of ICT support experience and relevant certifications like ITIL or MCSE.
- Other info: Work in a collaborative environment with opportunities for professional growth.
We are currently looking for an experienced Service Desk Analyst for an initial 3 month contract based in Lyndhurst, Hants. Hourly rate: £19.97 per hour inside IR35 via an umbrella company Tenure: Lyndhurst, Hants 5 days a week. Hours Per week: 37 hours per week. The Service Desk operates Monday to Fridays 08:00 – 17:00 and the Service Desk Analyst will share a rota to cover either 8am-4pm or 9am-5pm. The Service Desk Analyst must have the following experience: At least 18 months experience of working within an ICT support environment. Good knowledge of data protocols and group policies. Qualifications such as ITIL Practitioner, and / or Microsoft Certified Systems Engineer (MCSE). Experience of Active Directory, Microsoft 365 suite including the Microsoft Admin Centre and an understanding of Azure, Intune, and remote access software. Excellent customer service skills. Full driving licence If you have this experience, please do not hesitate to apply. Keywords: Service Desk, ITIL, Council, local government, customer service, MCSE, Microsoft, Active Directory, AD, Microsoft 365, M365, Azure, Intune …
Service Desk Analyst employer: Qualserv Consulting
Contact Detail:
Qualserv Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Make sure to highlight your experience in ICT support environments during the interview. Be ready to discuss specific scenarios where you successfully resolved issues, as this will demonstrate your hands-on expertise.
✨Tip Number 2
Familiarize yourself with the tools and technologies mentioned in the job description, such as Active Directory and Microsoft 365. Being able to speak confidently about these platforms will show that you're prepared and knowledgeable.
✨Tip Number 3
Since excellent customer service skills are crucial for this role, think of examples from your past experiences where you went above and beyond to assist a user. This will help you stand out as a candidate who truly values customer satisfaction.
✨Tip Number 4
Be prepared to discuss your understanding of data protocols and group policies. Having a solid grasp of these concepts will not only help you answer technical questions but also show your commitment to the role.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 18 months of experience in an ICT support environment. Detail specific roles and responsibilities that align with the requirements listed in the job description.
Showcase Technical Skills: Clearly outline your knowledge of data protocols, group policies, and any relevant qualifications like ITIL Practitioner or MCSE. Mention your experience with Active Directory, Microsoft 365, Azure, and Intune.
Demonstrate Customer Service Skills: Since excellent customer service skills are crucial for this role, provide examples of how you've successfully handled customer inquiries or issues in previous positions.
Tailor Your Application: Customize your CV and cover letter to reflect the specific keywords and phrases from the job description, such as 'Service Desk', 'local government', and 'remote access software'. This will help your application stand out.
How to prepare for a job interview at Qualserv Consulting
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Active Directory, Microsoft 365, and other relevant technologies. Highlight specific examples where you've successfully resolved issues or improved processes.
✨Demonstrate Customer Service Excellence
Since excellent customer service skills are crucial for this role, think of scenarios where you went above and beyond for a customer. Be ready to share these stories during the interview.
✨Familiarize Yourself with ITIL Practices
If you have an ITIL Practitioner qualification, be sure to mention it. Understand the key principles of ITIL and how they apply to service desk operations, as this will show your commitment to best practices.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Practice answering scenario-based questions related to ICT support, focusing on your thought process and decision-making.
