Service Desk Analyst

We are currently looking for an experienced Service Desk Analyst for an initial 3 month contract based in Lyndhurst, Hants. Hourly rate: £19.97 per hour inside IR35 via an umbrella company Tenure: Lyndhurst, Hants 5 days a week. Hours Per week: 37 hours per week. The Service Desk operates Monday to Fridays 08:00 – 17:00 and the Service Desk Analyst will share a rota to cover either 8am-4pm or 9am-5pm. The Service Desk Analyst must have the following experience: * At least 18 months experience of working within an ICT support environment. * Good knowledge of data protocols and group policies. * Qualifications such as ITIL Practitioner, and / or Microsoft * Certified Systems Engineer (MCSE). * Experience of Active Directory, Microsoft 365 suite including the Microsoft Admin Centre and an understanding of Azure, Intune, and remote access software. * Excellent customer service skills. * Full driving licence If you have this experience, please do not hesitate to apply. Keywords: Service Desk, ITIL, Council, local government, customer service, MCSE, Microsoft, Active Directory, AD, Microsoft 365, M365, Azure, Intune